Guest Experience Concierge Manager

Grand Hyatt Al Khobar Hotel And Residences; Al Khobar; On-site; SAR 156,000 - 246,000; Full time

Job summary

Grand Hyatt Al Khobar Hotel And Residences seeks an Assistant Front Office/Concierge Manager to support the Concierge team in delivering exceptional guest services and driving profitability. The role emphasizes planning, organizing, directing and controlling Concierge operations and administration on a day-to-day basis.

The candidate should hold a Hospitality or Tourism management qualification with at least 2 years of experience as Assistant Manager - Concierge or Guest Service Manager, plus

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Assistant Manager - Concierge or Guest Service Manager.
• Good problem solving, organizational and interpersonal skills are a must.

Responsibilities

• To assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.

Skills

Problem solving

Organizational skills

Interpersonal skills

Education

Hospitality management degree

Job description

Grand Hyatt Al Khobar Hotel And Residences seeks an Assistant Front Office/Concierge Manager to support the Concierge team in delivering exceptional guest services and driving profitability. The role emphasizes planning, organizing, directing and controlling Concierge operations and administration on a day-to-day basis.

The candidate should hold a Hospitality or Tourism management qualification with at least 2 years of experience as Assistant Manager - Concierge or Guest Service Manager, plus