Global Express Courier - Customer-Focused Route Pro

SNAS Postal LLC; Al Khobar; On-site; SAR 45,000 - 78,000; Full time

Benefits offered by this job

Benefits program

Job summary

DHL Express in Saudi Arabia is seeking a Field Courier who will be the face of our service, responsible for the safe collection and delivery of time-sensitive shipments and delivering an exceptional customer experience on every interaction.

You will follow efficient routes, handle shipments with care, operate the vehicle safely, use scanners to track status, and ensure compliance with local regulations as part of DHL's international network.

Qualifications

• Education: A High school diploma or equivalent is required.
• Driver's License: Must possess a valid Saudi Arabian driver's license with a clean driving record.
• Local Knowledge: Excellent knowledge of Saudi Arabia.
• Language Skills: Proficiency in English is required. Arabic basic to intermediate communication skills are highly advantageous.
• Physical Fitness: Ability to handle and lift packages of varying weights and to be physically active for extended periods.
• Customer-Focused: A genuine passion for customer satisfaction and a friendly, approachable personality.
• Reliability & Punctuality: A strong sense of responsibility, with an excellent record of punctuality and attendance.
• Team Player: Ability to work effectively both independently and as part of a team.

Responsibilities

• Pickup and Delivery: Safely and efficiently collect and deliver shipments to and from customer locations within a designated route in and around your area.
• Customer Service: Provide outstanding customer service, answering customer questions and resolving issues with a positive and professional demeanour.
• Shipment Handling: Ensure all shipments are handled with care, are correctly scanned, and all necessary paperwork, paperwork’s and documentation are accurately completed.
• Route Management: Plan and follow the most efficient routes for timely delivery, considering traffic patterns and delivery deadlines.
• Vehicle Operation & Safety: Operate the company vehicle safely and lawfully. Perform daily vehicle inspections and report any maintenance needs to ensure the vehicle is in optimal condition.
• Technology Use: The utilization and handheld scanners and other company technology to track shipments, update delivery statuses, and manage routes.
• Compliance: Adhere to all company policies, procedures, and safety standards, including customs, security, and dangerous goods.

Skills

Customer service

English

Arabic basics

Driver's license

Local knowledge

Education

High school diploma or equivalent

Job description

DHL Express in Saudi Arabia is seeking a Field Courier who will be the face of our service, responsible for the safe collection and delivery of time-sensitive shipments and delivering an exceptional customer experience on every interaction.

You will follow efficient routes, handle shipments with care, operate the vehicle safely, use scanners to track status, and ensure compliance with local regulations as part of DHL's international network.