Global Customer Experience Advisor

Deutsche Post; Al Khobar; On-site; SAR 67,000 - 112,000; Full time

Benefits offered by this job

Strong career support

Great culture

Multifarious benefit program

Job summary

Deutsche Post DHL Group is seeking a dedicated Call Center Advisor in a high-volume environment in Saudi Arabia. You will handle inbound customer inquiries, arrange pickups, provide shipment information, and promote DHL products and services to customers.

Ideal candidates have high school education or above, 1 year in customer service, and strong English communication skills; Arabic is a plus. The role emphasizes punctuality, teamwork, and target achievement.

Qualifications

• High school education or above.
• 1 year experience in customer service preferred.
• Previous call center experience.
• Excellent typing skills.
• Strong written and verbal communication.
• Fluent in English; Arabic language is an added advantage.

Responsibilities

• Arrange Booking for pickup.
• Customer complaint handling.
• Transfer Calls.
• Make follow up Calls.
• Tracing shipment; open and provide information.
• Capture all types of Calls.
• Provide shipment information and carriage details.
• Sell insurance and promote DHL products where possible.

Skills

Customer service

Call center experience

Sales ability

Team player

Education

High school

Tools

Order booking system

Job description

Deutsche Post DHL Group is seeking a dedicated Call Center Advisor in a high-volume environment in Saudi Arabia. You will handle inbound customer inquiries, arrange pickups, provide shipment information, and promote DHL products and services to customers.

Ideal candidates have high school education or above, 1 year in customer service, and strong English communication skills; Arabic is a plus. The role emphasizes punctuality, teamwork, and target achievement.