Geospatial Customer Service Manager

BAE Systems; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading defense contractor in Saudi Arabia seeks a Geospatial Customer Service Manager to lead a team in providing technical support for geospatial software solutions. Candidates should possess a Master’s degree and relevant certifications in Geospatial Technology. The role requires strong leadership, communication skills, and extensive experience in customer service, particularly in the geospatial sector. Competitive salary, benefits, and opportunities for professional growth await motivated applicants.

Benefits

Competitive salary

Rent-free accommodation

Access to recreation facilities

Generous leave and travel allowance

Comprehensive health care scheme

Qualifications

• Minimum of 5 years’ experience in customer service management or related role.
• Experience in the geospatial industry is preferred.
• Ability to prioritize and oversee multiple projects concurrently.

Responsibilities

• Lead a team of Customer Service Representatives in technical support.
• Manage client relationships and ensure customer satisfaction.
• Develop and implement procedures to resolve customer issues.

Skills

Leadership skills

Communication skills

Interpersonal skills

Problem-solving skills

Teamwork

Geospatial software proficiency

Education

Master’s degree in Geospatial Information or related field

Professional certifications in Geospatial Technology

Tools

ESRI

ArcGIS

Job description

Job Description - Geospatial Customer Service Manager (00128927)

Geospatial Customer Service Manager - 00128927

Geospatial Customer Service Manager

Grade: GG12

Job Purpose

BAE Systems is the UK Government’s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force (RSAF) aircraft and train RSAF and Royal Saudi Naval Force personnel safely in a training environment in how to use their aircraft, equipment and weapons.

BAE Systems Saudi Arabia is committed to supporting the Saudi Arabian National Agenda including Saudisation and the training and development of Saudi National capability through the growth of the Saudi National Partner Companies thereby reinforcing Industrialisation and Partnerships.

The Geospatial Customer Service Manager is responsible for managing a team of customer service representatives in providing support to clients using geospatial software and solutions. They play a critical role in ensuring customer satisfaction, managing client relationships, and resolving technical issues. The position requires strong leadership ability, communication and interpersonal skills, teamwork, problem-solving skills, and experience in geospatial technology. The Individual should be able to work well unsupervised and will be able to plan and organise the team’s activities.

Job Accountabilities

• Lead a team of Customer Service Representatives (CSRs) in providing technical support to clients using geospatial software and solutions.
• Manage client relationships and ensure customer satisfaction.
• Develop and implement procedures to resolve customer issues and complaints.
• Manage the resolution of technical issues and provide guidance and training to the CSR team.
• Collaborate with internal teams, to develop and execute strategies for customer success.
• Keep informed of industry trends and updates related to geospatial technology.
• Create and maintain documentation for customer support processes.
• Oversee and manage the team performance to meet Service Level Agreements (SLAs).

Recruitment Specification

• Master’s degree in Geospatial Information, or a related field.
• Professional certifications in Geospatial Technology (e.g., ESRI Technical Certification).
• Extensive experience in customer service management or in a customer service-related role, with a preference for experience in the geospatial industry.
• Strong leadership skills with the ability to lead a team.
• Excellent communication and interpersonal skills to work effectively with clients, stakeholders, and team members.
• Ability to prioritise and oversee multiple projects concurrently.
• Proficiency with geospatial software and solutions, such as ESRI or ArcGlS.
• Strong teamwork and collaboration skills.

Expatriate Employee Benefits

In return for the required high levels of commitment and hard work you will receive a competitive salary, rent free accommodation and access to free recreation facilities, all available within Company secured accommodation. In addition, a generous leave and travel allowance makes this an opportunity not to be missed.

On successfully securing a role yourappointment to Saudi Arabia will initially beon single status.On commencement of employment in Saudi Arabia you will have the opportunity to apply to have your family join you inthe future. A full health care scheme is provided within Saudi Arabia.

Saudi National Employee Benefits

In return for the required high levels of commitment and hard work you will receive a competitive salary and benefits package, including a generous leave and travel allowance, a full health care scheme and access to subsidised recreational facilities

All appointments in Saudi Arabia are subject to receipt of all necessary Government and/or Customer approvals.