Front Office Manager (Saudi)

فنادق مادن Maden Hotels; Medina Province; On-site; SAR 120,000 - 160,000; Full time

Job summary

Maden Hotels is seeking a Front Office Supervisor in Medina to lead reception, guest services, and reservations, ensuring outstanding hospitality and brand alignment.

Responsibilities include supervising staff, delivering a warm guest welcome, managing occupancy in collaboration with Reservations and Sales, and upholding hotel policies to sustain service excellence.

Qualifications

• Bachelor's degree in Hospitality, Management, or a related field.
• Minimum of 5 years in the hotel industry, including 2 years in a supervisory/managerial Front Office role.
• Knowledge of hotel reservation systems and related software.

Responsibilities

• Supervise front office operations across reception, guest services, concierge and reservations.
• Ensure warm, professional check-in/check-out in line with service standards.
• Monitor guest feedback and address complaints promptly to maintain satisfaction.

Skills

Guest relations

Team leadership

Hospitality management

Communication

Education

Bachelor's degree in Hospitality or related field

Tools

Hotel reservation software

Job description

Supervising all Front Office operations to ensure the highest levels of service and comfort for guests, achieve guest satisfaction, and maintain the hotel's distinguished image, while adhering to approved regulations, procedures, and the hotel's operational policies.

Responsibilities :

• Supervise all front office operations, including reception, guest services, concierge, and reservations, to ensure the delivery of an exceptional hospitality experience.
• Ensure a warm and professional welcome for guests during check-in and check-out in accordance with hotel service standards, reflecting the hotel’s brand identity.
• Monitor and address guest feedback and complaints promptly and effectively to ensure guest satisfaction.
• Oversee occupancy levels and coordinate continuously with the Reservations and Sales Departments to maximize the hotel’s operational capacity.
• Implement approved hotel policies and procedures and ensure staff adherence to relevant regulations and internal guidelines.
• Coordinate and collaborate with other departments such as Housekeeping, Security, Food & Beverage, and Engineering to ensure smooth operations and guest satisfaction.
• Select, train, and develop front office employees, and conduct regular performance evaluations to maintain a high level of professional service.
• Supervise the readiness and maintenance of front office facilities and equipment to ensure an organized and efficient working environment at all times.
• Prepare and submit operational and periodic reports to the immediate supervisor, including performance indicators, guest feedback, and satisfaction levels.
• Approve and follow up on the training plan for all front office sections to enhance team efficiency and sustain service excellence.

Requirements :

• Bachelor's degree in Hospitality, Management, or a related field.
• Minimum of 5 years of experience in the hotel industry, including 2 years in a supervisory or managerial position in the Front Office.
• Knowledge of hotel reservation systems and related software.