Front Desk Agent

St. Regis Hotels & Resorts; Riyadh; On-site; SAR 89,000 - 134,000; Full time

Job summary

St. Regis Hotels & Resorts in Riyadh is seeking a non-management Front Desk Associate to welcome guests, confirm reservations, assign rooms, and handle payments. You will respond to calls and requests, coordinate with housekeeping, and provide guests with directions and local information.

The role requires a high school diploma or GED, strong communication and guest-service skills, and the ability to balance cash and complete closing reports.

Qualifications

• High school diploma or GED is required.
• No specific related work experience required.
• Ability to balance cash and complete daily cashier reports.

Responsibilities

• Check in guests by confirming reservations and assigning rooms.
• Process payments, issue room keys, and balance cash at shift end.
• Handle guest calls, requests, and inquiries with professionalism.
• Coordinate with Housekeeping to ensure room readiness for check-in.
• Provide directions and information about property and local area.

Skills

Guest service

Communication

Multitasking

Professional demeanor

Education

High school diploma or GED

Tools

POS system

Job description

Additional Information

Job Number 26133875

Job Category Rooms & Guest Services Operations

Location 2941 Makkah Al Mukarramah Road, Al Hada District, Riyadh 12912, Saudi ArabiaVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.