Front Desk Agent

Rotana Hotels; Jeddah; On-site; SAR 15,000 - 20,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent in Jeddah, Saudi Arabia. The ideal candidate will deliver professional and customer-focused service, ensuring guests have a memorable experience. Responsibilities include greeting guests, maintaining up-to-date hotel and local service knowledge, and ensuring high customer satisfaction levels. The role requires strong interpersonal skills and a commitment to providing personalized service throughout the guests' stay.

Qualifications

• Dynamic and self-motivated professional.
• Strong customer service skills.
• Ability to handle guest inquiries and requests.

Responsibilities

• Provide prompt, courteous and efficient service to all guests.
• Ensure guests are personally greeted and escorted to their room.
• Maintain an up-to-date knowledge of hotel information and local services.

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

Key responsibilities include:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings