Field Service Technician I – On-Site Equipment Expert

Schneider Electric Corp; Yanbu`; Presencial; SAR 120.000 - 180.000; Jornada completa

Descripción de la vacante

Schneider Electric is seeking a Field Service Engineer to install, inspect, maintain and repair customer equipment on-site and in-shop. The role includes troubleshooting, retrofitting, and providing technical guidance while ensuring safety guidelines are followed.

You will engage with customers, planners, and project teams to optimize installed base and identify service opportunities. The position emphasizes strong customer orientation, extensive technical knowledge of Schneider products, and

Formación

• Strong customer orientation and communication skills.
• Solid knowledge of electrical/electronic systems.
• Willingness to learn and adapt to new tools and software.

Responsabilidades

• Comply with Safety and cyber security policies, practices and procedures
• Perform Startup/Commissioning on Schneider Electric product & possible competition equipment
• Perform Preventive, scheduled and unscheduled Maintenance on equipment
• Analyze and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriate answer
• Analyze and explain reports results to customers and management
• Certification & accreditation could be required vs Business and Country regulations
• Proactive participation to team collective initiatives & management meetings to achieve departmental and company goals (SIM1)
• Understand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc..)
• Support planners, coordinators, project manager to get good customer site condition understanding
• Escalate quality or technical issue detected on field
• Understand Ecostruxure offer and provide technical explanation to customers
• Use all digital tools designed for SE FSR
• Track Installed Base (serviceable assets)
• Advise customers on different opportunities to optimize its install base and create lead generation business opportunities
• Perform basic audits of customer’s electrical systems and equipment (MPS walktrough)
• Perform Field Services Operations by providing best in class customer experience and promote Schneider signature

Conocimientos

Customer orientation

Electrical knowledge

Team collaboration

Willingness to learn

Descripción del empleo

Schneider Electric is seeking a Field Service Engineer to install, inspect, maintain and repair customer equipment on-site and in-shop. The role includes troubleshooting, retrofitting, and providing technical guidance while ensuring safety guidelines are followed.

You will engage with customers, planners, and project teams to optimize installed base and identify service opportunities. The position emphasizes strong customer orientation, extensive technical knowledge of Schneider products, and