Field Service Technician-3

Saudi Arabia - FLS Al -Rushaid Co. Ltd.; Al Khobar; On-site; SAR 134,000 - 223,000; Full time

Job summary

Flowserve is seeking a Field Service Technician to install, commission, troubleshoot, and repair pumps, seals, and related equipment at customer sites across multiple industries. You will provide real-time technical support, lead repair cycles, and ensure installations meet schedules while training customers on proper operation.

The role requires travel, strong problem-solving skills, and the ability to read engineering drawings, with excellent communication and organizational abilities.

Qualifications

• 5–7 years relevant field service experience.
• Professional certifications in this field preferred.
• Ability to travel internationally for extended periods.
• Read and interpret blueprints and schematics; work independently with minimal supervision.

Responsibilities

• Make direct, in-person service calls at customer sites.
• Assess mechanical problems and resolve promptly.
• Lead work crews and coordinate with customer personnel.
• Oversee repair cycle: disassembly, cleaning, inspection, repair, and assembly.
• Install equipment successfully and on schedule.
• Train customers on operating and maintaining Flowserve products.
• Maintain organized records: daily reports, quotes, time and materials.

Skills

Driver's license

Willing to travel

Blueprints reading

Troubleshooting

Communication skills

Organizational skills

Excel

Outlook

Word

Education

HS Diploma / GED

Tools

Outlook

Word

Excel

Job description

Role Summary: The Field Service Technician installs, commissions, monitors, troubleshoots, and repairs Flowserve's pumps, seals, and other equipment across industries such as oil and gas, chemical, nuclear, coal, and wastewater industries, depending on the customer engagement. In this challenging position the Field Service Technician (FST) provides real-time technical support to our customers, and provides recommendations for repairs, upgrades, and replacement equipment. The FST is actively engaged in troubleshooting problems and implementing solutions onsite at nearby customer facilities. Our Field Service Technician team is the face of Flowserve, and we count on them to deliver a world-class service to our customers, creating a lasting competitive advantage for our products and services.

Responsibilities & Requirements:

• Make direct, in-person service calls in response to customer requests.
• Assess mechanical problems and take actions to resolve promptly.
• Work side-by-side with our customer's personnel, and lead work crews as required.
• Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
• Ensure that equipment is installed successfully and on schedule.
• Check equipment prior to start-up and assess start-up performance.
• Monitor the maintenance and performance of Flowserve equipment.
• Train customers in the proper procedures for operating and maintaining Flowserve products.
• Collaborate effectively with the supporting organizations of Flowserve, including the repair centers, customer service, and sales engineering.
• Maintain and submit organized, accurate records, including daily reports, jobs quoted, jobs performed, and time and materials charged.
• Knowledgeable about the industrial applications and operations of pumps, valves, seals, actuators, and mechanical equipment.
• Experience with installing mechanical equipment.
• Experience with repairing pump equipment, installing mechanical seals, changing seal faces/gaskets/O rings.
• Proven ability to correctly read and interpret blueprints, engineering drawings, and schematics - Must be a self-starter with good follow-through, capable of working independently with little supervision.
• Capable in Outlook, Word, and Excel.
• An active driver's license with a good driving record is essential to the role.
• Able to travel, including globally, for extended periods of time.
• Able to work overtime as required to minimize impact to customers.
• Physical activity is required, including frequent lifting up to 50 pounds / 25kg, ascending/descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round.
• Excellent communication skills.
• Good organizational skills.
• Communicate by word and actions Flowserve's values for ethics, safety, and quality.
• Other duties as assigned.

Preferred Experience / Skills:

• Professional certifications in this field.
• Ability to work collaboratively with unfamiliar teams.
• HS Diploma / GED and 5-7 years relevant experience

For positions requiring customer site access, candidates may be required to complete a medical Fit for Duty evaluation to verify they are physically and medically able to perform the essential duties of the role safely and effectively, with or without reasonable accommodation.