Field Service Team Leader

Hitachi ABB Power Grids; Saudi Arabia; On-site; SAR 480,000 - 600,000; Full time

Job summary

Hitachi ABB Power Grids is seeking a seasoned leader to head the Field Service Engineers and Technicians for HV products, transformers, and protection systems within the PGSV portfolio. You will guide scheduling, safety, training, and on-site mobilizations across projects, ensuring high service quality.

The role requires 6–10 years of technical leadership in HV fields, with project/site management experience, and fluency in English and Arabic.

Qualifications

• Bachelor's degree or Diploma in Electrical Engineering.
• 6–10 years of technical and leadership experience within HV products, transformers, protection and control systems.
• Project management or site management experience preferred.
• Management education or certifications preferred.
• Proficiency in English and Arabic (spoken and written) is required.

Responsibilities

• Oversee daily operations and lead the field service team.
• Assign, coordinate, and monitor field service activities across projects.
• Prepare and monitor FSE resource plans and utilization with management.
• Lead weekly resource allocation meetings with Project Management.
• Ensure safety and quality initiatives are followed and report in the system.

Skills

Leadership

Team management

Project management

HV engineering

Safety compliance

Bilingual English/Arabic

Education

Bachelor's degree or Diploma in Electrical Engineering

Job description

To lead the team of field services engineers and technicians for high voltage and transformers and GI service jobs under PGSV portfolio. Team building and maintaining team morale contributes to team motivation and job satisfaction. Close Assign, monitor, control and supervise service activities for maintenance, repair, installation testing and commissioning of various high voltage products, transformers, OLTC, protection and control system of sub-station and grids stations. Prepare and develop the plans for FSE utilization, site assignments, and movements from base station or from one site to another projects. Prepare and coordinate FSE development plans, training, certifications and re-certification including site assessments as and when required. Guide and support the FSE, technical assistance and provide necessary support under critical situations or emergency jobs. Should have strong technical skills in different products covered under PGSV service portfolio.

How you’ll make an impact

• Work closely with the Field Service Manager to oversee daily operations and lead the field service team.
• Assign, coordinate, and monitor field service activities and engineers executing site work across various projects.
• Prepare and monitor FSE resource plans and utilization with the manager to balance availability, target backlogs, and business demands.
• Participate in or lead weekly resource allocation meetings with the Project Management team.
• Review the FSE skill matrix to ensure the right engineer is assigned to the right project or service task.
• Demonstrate exemplary professional behavior, a positive personal attitude, and high technical standards.
• Seek management support and guidance proactively when complex situations arise.
• Coordinate FSE deployments and manage workflows for mobilization and travel plans.
• Partner with Project Managers to forecast upcoming project needs and secure necessary manpower.
• Build strong relationships with customers during service execution to convert working relationships into long-term business partnerships.
• Identify and promote service sales opportunities with customers during site visits to drive business growth.
• Collaborate with Safety Advisors to ensure FSE compliance and maintain a zero-incident on sites.
• Support the team in utilizing safety tools, reporting hazards, and logging safety events in the system.
• Assign and monitor all required team training regarding safety, integrity, quality, and the company code of conduct.
• Encourage the team to actively participate in company-organized safety and quality initiatives.
• Immediately report any misconduct or unsafe activities by team members or contractors to upper management.
• Create and execute FSE development plans covering technical skills, soft skills, and product certifications.
• Provide hands‑on technical coaching to the team and arrange technical discussions with OEM when product clarifications are needed.
• Establish team goals aligned with business KPIs, driving discussions during annual GPM cycle.
• Lead motivational activities and assess team engagement through regular feedback and Survey action plans
• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A bachelor’s degree or Diploma in Electrical Engineering.
• Proven 6 to 10 years technical and Leadership experience within HV products, transformers, protection and control system.
• Project management and site management background are preferred.
• Management education or certifications is preferred.
• Proficiency in both spoken & written in English & Arabic language is required.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission‑critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD. We welcome you to apply today.