Field Service Engineer

John Crane; Yanbu`; On-site; SAR 120,000 - 240,000; Full time

Job summary

John Crane in Yanbu is seeking a Field Service Engineer to install and service mechanical seals and rotating equipment at customer sites. You will deliver on-site diagnostics, perform repairs, and support shutdowns to ensure optimal equipment performance.

We require 5+ years of hands-on engineering and field service experience, strong technical knowledge of our product portfolio, and the ability to work effectively in multinational teams.

Qualifications

• Bachelor’s degree in mechanical engineering or closely related field.
• Over 5 years of hands-on experience in engineering and field service with focus on mechanical seals and refinery rotating equipment.
• Proven ability to perform in proactive, multinational, and multicultural environments.
• Strong technical knowledge of John Crane’s product portfolio, or ability to rapidly acquire product knowledge.

Responsibilities

• Install and troubleshoot mechanical seals and rotating equipment at customer sites.
• Produce comprehensive seal observation reports with detailed analysis and recommendations.
• Perform on-site and in-workshop repairs with precision and expertise; support shutdowns and commissioning.

Skills

Mechanical seals

Rotating equipment

Field service

Education

Bachelor’s degree in mechanical engineering

Job description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

Job Description

Purpose of role

We are looking for a highly skilled and service-oriented Field Service Engineer to join our Yanbu team. The ideal candidate will have strong expertise in mechanical seals and rotating equipment, combined with the ability to deliver prompt technical support, clear feedback, and exceptional service to clients. This role requires a proactive mindset, hands-on problem-solving ability, and a commitment to maintaining John Crane’s standards of excellence in the field.

Key Activities

• Conduct regular customer site visits to install and troubleshoot mechanical seals and associated equipment.
• Produce comprehensive seal observation reports, including detailed analysis and recommendations.
• Perform on-site and in-workshop repairs with precision and expertise.
• Assist end users during shutdowns and project commissioning.
• Support and maintain refurbishment contracts.
• Conduct measurements and site surveys while coordinating installations.
• Collaborate effectively with stakeholders, local teams, and agents.
• Participate in technical reviews to ensure the optimal performance of our products and services.
• Maintain and increase our company's market presence with key end users while identifying new opportunities within the assigned territory.
• Establish and nurture strong relationships with end users.
• Discuss and solve complex equipment issues & support project requirements for all customers.

Skills and Experience

• Bachelor’s degree in mechanical engineering or a closely related field
• Over 5 years of hands-on experience in engineering and field service, with a focus on mechanical seals and refinery rotating equipment
• Proven ability to perform effectively in proactive, multinational, and multicultural environments
• Strong technical knowledge of John Crane’s product portfolio, or demonstrated ability to rapidly acquire deep product understanding if not already held

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.