F&B & Retail Systems Design Lead

Qiddiya Investment Company; Riyadh; On-site; SAR 260,000 - 380,000; Full time

Job summary

Qiddiya Investment Company seeks a Manager – F&B & Retail Systems Design to lead the design and continuous enhancement of business solutions across Food & Beverage and Retail domains. You will define end-to-end processes, solution designs, and system interactions with SAP, Adaco, Blackline, CRM, Loyalty, and Data & Analytics platforms.

You will collaborate with stakeholders, MSI, and enterprise teams to deliver scalable designs that drive operational efficiency, financial accuracy, and guest

Qualifications

• Bachelor's degree in IT, CS, or related field.
• 5-7 years of experience in application design, delivery, and support within large-scale enterprise environments.
• Experience in F&B and Retail technology platforms.
• Leadership in multi-stakeholder solution delivery initiatives.

Responsibilities

• Lead the functional design and delivery of business solutions supporting Food & Beverage and Retail operations.
• Define end-to-end business processes spanning operational systems, financial platforms, customer engagement applications, and data ecosystems.
• Translate business requirements into scalable solution designs with stakeholders and MSI.
• Facilitate solution design workshops involving business users, enterprise application teams, data teams, vendors, and implementation partners.
• Ensure alignment of F&B and Retail solutions with enterprise platforms including SAP Finance and Revenue Management, SAP Material Control and Inventory Management, Blackline Financial Reconciliation, Adaco Procurement, Costing, and Inventory Management, Loyalty Platforms, CRM Platforms, Table Management Systems, QR Menu Solutions, Waiter Ordering Applications and Unified Data Platform and Analytics Solutions.
• Define business process flows, solution requirements, data ownership, and system interaction models across multiple platforms.
• Ensure solution designs support operational efficiency, financial controls, inventory accuracy, customer engagement, and reporting requirements.
• Drive continuous process improvements by leveraging technology capabilities and industry best practices.
• Support application selection, tender evaluations, vendor assessments, and solution architecture discussions.
• Act as the primary business solutions liaison between F&B, Retail, Enterprise Applications, Data & Analytics, vendors, and implementation partners.
• Act as a functional escalation point for complex business process and cross-system issues.
• Share responsibility for Level 2 support across F&B and Retail applications, ensuring timely resolution of business-impacting issues.
• Monitor system effectiveness and identify opportunities to improve business processes, user experience, and operational efficiency.
• Support troubleshooting and resolution of issues impacting financial reporting, inventory management, customer engagement, and operational workflows.
• Work closely with vendors and internal teams to address application enhancements, defects, and optimization opportunities.
• Support new system implementations, enhancements, testing activities, go-live readiness, and stabilization efforts.
• Ensure business process documentation, solution designs, and operational procedures remain current and aligned with organizational standards.
• Build strong working relationships with business stakeholders across F&B, Retail, Finance, Commercial, Data & Analytics, and Digital teams.
• Provide functional leadership and guidance to project teams, vendors, and business users throughout delivery initiatives.
• Mentor and support team members, including Assistant Managers and functional specialists.
• Promote collaboration across application teams, enterprise platform teams, and delivery partners.
• Support strategic planning activities related to the F&B and Retail technology roadmap.

Skills

Solution design

Cross-system liaison

Stakeholder management

Enterprise platforms

Data analytics

Education

Bachelor's degree in IT

Tools

SAP

Adaco

Blackline

CRM

Loyalty

Data platforms

Job description

Qiddiya Investment Company seeks a Manager – F&B & Retail Systems Design to lead the design and continuous enhancement of business solutions across Food & Beverage and Retail domains. You will define end-to-end processes, solution designs, and system interactions with SAP, Adaco, Blackline, CRM, Loyalty, and Data & Analytics platforms.

You will collaborate with stakeholders, MSI, and enterprise teams to deliver scalable designs that drive operational efficiency, financial accuracy, and guest