F&B Head Waiter

Hilton Worldwide, Inc.; Jizan; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hospitality company in Jizan is seeking an F&B Head Waiter to manage bar operations and provide exceptional guest service. Responsibilities include leading a bar shift, ensuring cleanliness, and maximizing revenue through upselling. Ideal candidates should have supervisory customer service experience and strong leadership skills. Join us to create remarkable hospitality experiences and enhance guest satisfaction in a dynamic environment.

Qualifications

• Customer Service experience in supervisory or above capacity.
• Warm personality, attentive and smartly presentable.
• Ability to listen and respond to demanding Guest needs.
• Committed to delivering high levels of customer service.

Responsibilities

• Manage an efficiently operated bar shift according to standards.
• Ensure all tables receive drinks and food as requested.
• Maintain cleanliness of all equipment used during shifts.
• Maximise revenue and increase average spend per person.

Skills

Customer Service experience

Leadership

Interpersonal skills

Communication skills

Ability to work under pressure

Job description

Overview

F&B Head Waiter (HOT0CAV3) at DoubleTree by Hilton Jizan Corniche Road Jazan 100100. A F&B Head Waiter is responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations.

Responsibilities

• Manage an efficiently operated bar shift that is in accordance with the agreed standards and regulations
• Use every possible opportunity to gain knowledge in all areas of bar supervision
• Ensure all tables receive their drinks and food as requested
• Maintain the cleanliness of all equipment used during shifts
• Maintain cleanliness of the bar and stores to Health, Safety and Hygiene standards at all times
• Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contents
• Comply with Company Health and Safety, and Fire Regulations and procedures
• Adhere to the Company disciplinary policy when necessary
• Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
• Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and the application of it
• Meet or exceed the monthly drink profit margin target

Requirements

• Customer Service experience in supervisory or above capacity
• A warm personality, attentive and smartly presentable
• Ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure

Desirable

• Previous experience in similar role
• Passion for delivering exceptional levels of guest service

About Hilton

What it will be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!