Experience Systems Lead - Guest Experience & Innovation

Qiddiya Investment Company; Riyadh; On-site; SAR 224,000 - 282,000; Full time

Job summary

A leading entertainment organization in Riyadh seeks an Experience System professional to enhance guest engagement and satisfaction. The role involves managing experience systems, collaborating with teams, and analyzing customer feedback. The ideal candidate has a degree in a related field and over 5 years of experience in the hospitality-related industry. A comprehensive benefits package is offered.

Benefits

Comprehensive benefits package

Qualifications

• 5+ years of experience in experience management or customer experience.
• Proficient understanding of experience management systems.
• Strong analytical skills and experience using data to drive decision-making.

Responsibilities

• Manage the development and execution of experience systems.
• Collaborate with teams to integrate technology solutions.
• Conduct research to identify trends and feedback from guests.
• Oversee implementation of customer feedback mechanisms.
• Develop training materials for staff.
• Monitor performance of experience systems for improvements.
• Act as a liaison between IT, operations, and customer service.
• Stay updated on industry trends and technologies.

Skills

Experience management

Customer journey mapping

Analytical skills

Education

Bachelor's degree in Business Administration, Information Technology, or Hospitality Management

Master’s degree

Tools

CRM tools

Job description

A leading entertainment organization in Riyadh seeks an Experience System professional to enhance guest engagement and satisfaction. The role involves managing experience systems, collaborating with teams, and analyzing customer feedback. The ideal candidate has a degree in a related field and over 5 years of experience in the hospitality-related industry. A comprehensive benefits package is offered.