Event Operations Coordinator - Anti-Fraud

webook.com; Riyadh; On-site; SAR 133,920 - 200,880; Full time

Job summary

A leading event ticketing platform in Saudi Arabia is seeking an Event Operations Coordinator - Anti-Fraud. In this role, you will support the Anti-Fraud team with investigations and documentation to ensure data accuracy and smooth workflows. The ideal candidate has a Bachelor's degree in Data Analytics or a related field, 1-2 years of relevant experience, and strong organizational skills. Proficiency in Google Sheets and Excel is essential. Join us to make an impact in the events industry.

Qualifications

• 1-2 years of experience in operations or fraud/risk support roles.
• Basic understanding of fraud indicators and suspicious activity.
• Ability to multitask and work efficiently under time constraints.

Responsibilities

• Record and update all fraud cases and timelines in internal databases.
• Assist in preparing event-level analyses and cancellation lists.
• Prepare weekly and monthly fraud trends and KPI reports.

Skills

Organizational skills

Attention to detail

Teamwork

Communication skills

Proficient in spreadsheets

Education

Bachelor's degree in Data Analytics or related field

Tools

Google Sheets

Excel

Job description

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for, webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.

Role Overview

The Event Operations Coordinator - Anti-Fraud supports the Anti-Fraud team in executing investigations, documentation, and reporting related to fraud detection across events. This role focuses on data accuracy, case tracking, and administrative follow-up to ensure the smooth functioning of anti-fraud workflows and timely resolution of cases.

Key Responsibilities

• Record and update all fraud cases, timelines, and resolutions in internal databases and tracking sheets
• Assist the Anti-Fraud Specialist in preparing event-level analyses, cancellation lists, and user blocking recommendations
• Maintain organized and up-to-date fraud logs, ensuring all alerts, reviews, and actions are documented
• Prepare weekly and monthly fraud trends and KPI reports for management
• Track investigation volumes, SLA compliance, and review accuracy metrics
• Support daily investigations by performing manual reviews and identifying suspicious behavior
• Collaborate with internal teams to ensure consistency in fraud reporting and case follow-up
• Uphold the highest level of confidentiality, integrity, and ethical standards when handling sensitive user data and investigation materials

Requirements

• Bachelor's degree in Data Analytics, Cybersecurity, or a related field is preferred
• 1-2 years of experience in operations, data entry, or fraud/risk support roles (ticketing experience is a plus)
• Strong organizational and documentation skills with high attention to detail
• Proficient in spreadsheets (Google Sheets/Excel) and reporting tools
• Basic understanding of fraud indicators and suspicious activity in digital systems
• Excellent teamwork and communication skills
• Ability to multitask and work efficiently under time constraints