Elite Technical Account Engineer - Onsite

Zoom Video Communications, Inc; Saudi Arabia; On-site; SAR 224,000 - 319,000; Full time

Job summary

A leading video communications platform is seeking a full-time Technical Account Engineer in Dhahran, Saudi Arabia. The role involves providing deep technical troubleshooting and dedicated support to Elite customers. Ideal candidates should have over 5 years of experience in Tier 2 or Tier 3 support roles, with strong knowledge in Unified Communications and advanced network management. Proficiency in English and Arabic is essential for effective communication. This position requires onsite work to resolve customer issues directly.

Benefits

Award-winning workplace culture

Comprehensive benefits program

Qualifications

• 5+ years of experience in Tier 2 or Tier 3 technical support roles.
• Experience with network security and group policy management.
• Ability to manage multiple tickets while troubleshooting issues.

Responsibilities

• Provide dedicated technical support to assigned customers.
• Troubleshoot technical problems using log analysis.
• Collaborate with engineering teams to solve escalated issues.

Skills

Fluency in English

Fluency in Arabic

Technical support experience

Unified Communications knowledge

Advanced network knowledge

Tools

Wireshark

CompTIA Network+

Job description

A leading video communications platform is seeking a full-time Technical Account Engineer in Dhahran, Saudi Arabia. The role involves providing deep technical troubleshooting and dedicated support to Elite customers. Ideal candidates should have over 5 years of experience in Tier 2 or Tier 3 support roles, with strong knowledge in Unified Communications and advanced network management. Proficiency in English and Arabic is essential for effective communication. This position requires onsite work to resolve customer issues directly.