Electrical Engineer

Energy Care; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

Energy Care in Jeddah, Saudi Arabia seeks a technical support professional to present and lead discussions on AMI, BESS, EVCS, and submetering systems. The role covers after-sales support, trainings, and hands-on customer engagement across product lines.

You will assist with field roll-out activities, pilot data capture, data analysis, and reporting, plus online and phone support for metering and software tools. On-site delivery of trainings is required.

Responsibilities

• Provide technical presentations and lead discussions on AMI, BESS, EVCS, and submetering products and services.
• Provide after-sales support and technical trainings for all company’s products and services.
• Support Customer roll-out activities including installation planning, config, program and trouble shooting.
• Develop and deliver pilot activities including data capture, data analysis and associated reporting.
• Provide online and phone support to customers on metering and communication products, and on ancillary software such as HHU and PC Emulation Software.
• Assist with the design and delivery of training programs for customers (instruction material, presentations and on-site delivery).
• Development of functional and parametric test plans based on customer specifications.
• Setup and maintenance of required test platforms for functional and parametric testing.
• Implementation and execution of required test plans under supervision at customers’ location of choice.
• Compilation of test reports and validation/approval processes.
• Verification of metering and communication prototypes and support for product certifications.

Job description

Technical Support Tasks for AMI, EVCS, BESS & Submetering:

1. Provide technical presentation and lead technical discussions related to company’s Smart Metering, Communication Systems & Advanced Metering Infrastructure (AMI).
2. Provide technical presentation and lead technical discussions related to company’s Battery Energy Storage Systems (BESS) and Smart Microgrid Design Services.
3. Provide technical presentation and lead technical discussions related to company’s Electric Vehicle Charging Stations (EVCS) products and services.
4. Provide technical presentation and lead technical discussions related to company’s Smart Submetering Services and products.
5. Provide after-sales customer support and technical trainings for all company’s products and services, including but not limited to AMI, BESS, EVCS & Submetering services.

Field Support Tasks for AMI, EVCS, BESS & Submetering:

1. Support Customer’s roll-out activities (e.g. installation planning, config, program & trouble shooting).
2. Develop and deliver pilot activities including data capture, data analysis and associated reporting.

bal communication

1. Provide online & phone support to customers on metering and communication products.
2. Provide online and phone support on ancillary software, such as HHU and PC Emulation Software.
3. Assist with the design and delivery of training programs for customers (instruction material, presentations and on-site delivery).

Test/Verification Tasks for AMI, EVCS, BESS & Submetering:

1. Development of functional and parametric test plans based on customer specifications and requirements.
2. Setup and maintenance of required test platforms for functional and parametric testing.
3. Implementation and execution of required test plans under close supervision of customer engineers and representatives at customers’ location of choice.
4. Compilation of test reports based on customer requirements and secure their validation and approval.
5. Verification of metering and communication prototypes and support for product certifications.