E-commerce Manager

Opus; Riyadh; On-site; SAR 180,000 - 280,000; Full time

Job summary

Opus in Riyadh seeks an experienced E-commerce Manager to lead online sales channels, enhance customer experience, and drive growth in line with business goals.

You will develop the ecommerce plan, manage the store content, optimize conversion, oversee campaigns with marketing, and coordinate with technical, logistics, and support teams to ensure smooth operations and profitability.

Qualifications

• Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field.
• Relevant experience in managing stores or ecommerce channels.
• Knowledge of ecommerce store platforms, payment and shipping systems, and content management.
• Skills in data analysis, sales indicators, and conversion metrics.
• Leadership, organizational, and effective communication skills.
• Proficiency in using digital analytics and marketing tools.

Responsibilities

• Develop the ecommerce plan and monitor its implementation to achieve sales and growth targets.
• Manage the online store and update products, prices, inventory, and content.
• Improve the user experience, the shopping journey, and conversion rates.
• Monitor digital campaigns and promotional offers in coordination with the marketing team.
• Analyze sales, customer behavior, and channel performance, and prepare reports and recommendations.
• Coordinate with technical, marketing, customer service, inventory, and shipping teams.
• Oversee payment, orders, and returns processes, and resolve operational issues.
• Manage relationships with ecommerce platforms and service providers.
• Monitor performance indicators, budget, and profitability, and propose improvement opportunities.
• Ensure the accuracy of product information, store policies, and their clarity for customers.

Skills

Data analysis

Leadership

Communication

Digital analytics

Content management

Sales metrics

Education

Bachelor's degree in Marketing

Tools

CMS platforms

Payment systems

Shipping systems

Analytics tools

Job description

Job Description: E-commerce Manager

Purpose of the Role
Manage and develop online sales channels, enhance the customer experience, and increase sales and profitability in line with the organization's goals.

Duties and Responsibilities

• Develop the e-commerce plan and monitor its implementation to achieve sales and growth targets.

• Manage the online store and update products, prices, inventory, and content.

• Improve the user experience, the shopping journey, and conversion rates.

• Monitor digital campaigns and promotional offers in coordination with the marketing team.

• Analyze sales, customer behavior, and channel performance, and prepare reports and recommendations.

• Coordinate with technical, marketing, customer service, inventory, and shipping teams.

• Oversee payment, orders, and returns processes, and resolve operational issues.

• Manage relationships with e-commerce platforms and service providers.

• Monitor performance indicators, budget, and profitability, and propose improvement opportunities.

• Ensure the accuracy of product information, store policies, and their clarity for customers.

Qualifications and Requirements

• Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field.

• Relevant experience in managing stores or e-commerce channels.

• Knowledge of e-commerce store platforms, payment and shipping systems, and content management.

• Skills in data analysis, sales indicators, and conversion metrics.

• Leadership, organizational, and effective communication skills.

• Proficiency in using digital analytics and marketing tools.

Key Performance Indicators

• Growth in sales and revenue across electronic channels.

• Conversion rate and average order value.

• Customer satisfaction and repeat purchase rates.

• Order accuracy and return or cancellation rate.

• Commitment to profitability and budget targets.