DP Service Manager

Quality Equipment Rental LLC; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

Quality Equipment Rental LLC in Saudi Arabia seeks a Deputy Service Manager to support the Operations Manager in overseeing service, breakdowns, and site operations. You will coordinate technicians, optimise equipment utilisation, and ensure high service standards while maintaining HSE compliance.

Responsibilities include planning maintenance schedules, improving uptime, managing shop floor efficiency, coordinating multiple teams, and delivering timely reports and KPIs to clients and internal

Qualifications

• Bachelor’s degree or diploma in Engineering, Operations, or related field.
• 3–5 years of experience in heavy equipment rental, construction, or a similar industry.
• Experience in operations coordination, service planning, or site supervision.
• Strong understanding of equipment operations and maintenance processes.
• Proficiency in MS Excel and reporting tools.

Responsibilities

• Assist in planning maintenance schedules to improve equipment uptime and reliability.
• Manage shop floor efficiency for timely equipment delivery and quality repairs.
• Coordinate with operations and service teams for resource allocation.
• Monitor breakdown responses for timely resolutions and minimal downtime.
• Prepare operational reports and KPIs.

Skills

MS Excel

Reporting tools

Communication

Team coordination

Multi-team coordination

Problem solving

Organizational skills

KPI monitoring

Client communication

HSE knowledge

Education

Bachelor’s degree or diploma in Engineering, Operations, or related field

Job description

The Deputy Service Manager will support the Operations Manager in overseeing service, breakdown, and site operations, ensuring efficient coordination between departments and smooth day-to-day execution. The role involves assisting with managing technicians, optimising equipment utilisation, and ensuring high service standards while maintaining compliance with HSE and operational procedures.

Key responsibilities:

• Daily duties may include the following activities:
• Assist in planning and implementing maintenance schedules to improve equipment
• uptime and reliability.
• Manage shop floor efficiency for timely equipment delivery and quality repairs.
• Optimize worker productivity and ensure effective job distribution and follow-up.
• Deliver quality work to enhance customer satisfaction by minimizing repeat jobs.
• Train and coach team members to improve their skills and efficiency.
• Conduct pre- and post-repair inspections to verify issues and repair effectiveness.
• Perform pre-delivery inspections for hired equipment.
• Support the management of spare parts and service consumables forecasting.
• Coordinate with operations and service teams for effective resource allocation.
• Monitor breakdown responses for timely resolutions and minimal downtime.
• Assist in supervising the service team to maintain productivity and work quality.
• Foster strong customer relationships by addressing operational concerns.
• Collaborate with various teams to ensure smooth service delivery.
• Track equipment utilization and fleet performance using internal systems.
• Ensure compliance with company HSE policies and regulatory standards.
• Identify improvement areas and support best practice implementation.
• Assist in preparing operational reports and KPIs.

Qualifications:

• Bachelor’s degree or diploma in Engineering, Operations, or related field
• 3–5 years of experience in heavy equipment rental, construction, or a similar industry
• Experience in operations coordination, service planning, or site supervision
• Strong understanding of equipment operations and maintenance processes
• Proficiency in MS Excel and reporting tools
• Good communication and team coordination skills
• Ability to coordinate and support multiple teams in a fast-paced environment
• Strong problem-solving and organizational skills
• Ability to monitor and improve operational KPIs and efficiency
• Basic ability to prepare reports and communicate with clients and internal teams
• Knowledge of HSE standards and compliance requirements