Director of City Community Experience

Qiddiya Investment Company 1; Riyadh; On-site; SAR 600,000 - 1,000,000; Full time

Job summary

Qiddiya Investment Company in Riyadh is seeking a Director - City Community Management to shape how community experience is delivered across a complex urban environment. You will build relationships with diverse stakeholders and ensure the community strategy aligns with destination development, operational excellence, and sustained engagement.

You will lead city-wide community management, drive enforcement of charters, oversee compliance, and coordinate with internal functions to address legal,

Qualifications

• 12+ years of experience leading community management across large-scale urban developments
• Strong understanding of community rules, governance frameworks, compliance monitoring, and issue resolution
• Strong reporting and problem-solving capabilities
• Experience developing or implementing community charters, policies, standards, or operating procedures
• Strong stakeholder management and conflict resolution skills

Responsibilities

• Lead city-wide community management to ensure community rules, standards, compliance requirements, and resident experience are consistently managed across City Ops assets
• Lead development, implementation, and enforcement of the City Community Charter and related community rules
• Oversee community compliance management, including violations, nuisance matters, noise, access requirements, and use of shared areas
• Manage community-related requests and approvals, including alteration requests, shared area use, and compliance with community rules
• Coordinate with relevant internal functions on legal, ESG, finance, risk, and operational matters impacting community management
• Manage community issue escalation and resolution, ensuring recurring issues are tracked and addressed with relevant stakeholders
• Identify community experience improvement opportunities to enhance livability, service quality, and overall community standards

Skills

Stakeholder management

Conflict resolution

Reporting & problem-solving

Community management

Job description

Qiddiya Investment Company in Riyadh is seeking a Director - City Community Management to shape how community experience is delivered across a complex urban environment. You will build relationships with diverse stakeholders and ensure the community strategy aligns with destination development, operational excellence, and sustained engagement.

You will lead city-wide community management, drive enforcement of charters, oversee compliance, and coordinate with internal functions to address legal,