Director of Asset & Park Applications Operations

Qiddiya Investment Company 1; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Qiddiya Investment Company seeks a Director – Asset Application Operations to lead the operations, configuration, governance, and continuous availability of asset and park applications across the portfolio. You will oversee Vista and VGS ticketing and POS platforms, Maximo, ERD/Yardi, and park- and complex-related apps, ensuring revenue integrity and PCI DSS compliance.

The role requires managing guest-facing, maintenance, leasing, and QHSE app operations to sustain guest experience, asset

Qualifications

• Bachelor's degree in CS/IT/Engineering (Master's preferred).
• 10+ years in asset, park, or ticketing application operations.
• ITIL certification or equivalent.
• Experience with Maximo and ERD/Yardi.
• Experience with Vista and VGS ticketing and POS platforms.
• Knowledge of integrations across ticketing, access control, CRM, ERP, and payment systems.
• Knowledge of PCI DSS, revenue reconciliation, and audit compliance.
• Experience managing major incidents, 24/7 operations, and event readiness.
• Entertainment, theme park, or real estate industry experience preferred.

Responsibilities

• Manage day-to-day operations of Vista and GSV ticketing, admission, and point-of-sale platforms across Qiddiya venues.
• Govern product, pricing, capacity, promotions, and season-pass configurations through controlled change management.
• Ensure integration between ticketing, POS, access control, CRM, payment gateways, and ERP systems.
• Oversee daily reconciliation of ticketing and POS revenue with Finance.
• Ensure PCI DSS compliance for payment processing and cardholder data.
• Lead peak-day, major-event, and degraded-mode operational readiness, including load testing and command center support.
• Manage Maximo and ERD/Yardi environments supporting maintenance and leasing operations.
• Validate work orders, preventive maintenance schedules, asset hierarchies, tenant information, and lease transactions.

Skills

ITIL certification

Major incidents management

Vendor management

SLA governance

Revenue reconciliation

Data-driven KPI monitoring

Education

Bachelor's degree in Computer Science, IT, or Engineering

Master's degree preferred

Tools

Maximo

ERD/Yardi

Vista

VGS ticketing/POS

CRM/ERP integrations

Job description

Qiddiya Investment Company seeks a Director – Asset Application Operations to lead the operations, configuration, governance, and continuous availability of asset and park applications across the portfolio. You will oversee Vista and VGS ticketing and POS platforms, Maximo, ERD/Yardi, and park- and complex-related apps, ensuring revenue integrity and PCI DSS compliance.

The role requires managing guest-facing, maintenance, leasing, and QHSE app operations to sustain guest experience, asset