Director, Hospitality Management

Confidential Semi-Government; Riyadh; On-site; SAR 300,000 - 400,000; Full time

Job summary

A semi-government organization in Riyadh is seeking a Senior Hospitality Manager responsible for overseeing all customer Hospitality service requests. The ideal candidate will ensure compliance with service delivery times and manage external vendors for Hospitality services while maintaining high quality standards. Applicants should possess a minimum of 8 years of relevant experience and hold a bachelor's degree in Hospitality Management or Business Administration. Professional certifications such as PMP and CHS are advantageous.

Qualifications

• Minimum of 8 years of relevant experience with at least 3 - 4 years in a similar role.
• Experience in execution and management of Hospitality services.

Responsibilities

• Lead and manage customer Hospitality service requests.
• Oversee external vendors for Hospitality services.
• Ensure compliance with organizational policies and quality standards.
• Develop annual work plans for managing Hospitality services.
• Manage and schedule all Hospitality services.
• Monitor the quality of services in office facilities.

Skills

Strong Communication and Interpersonal Skills

Knowledge of Operations Management

Knowledge of Guest Relations and Customer Service

Strong Strategic Planning and Analytical

Knowledge of relevant external service providers

Up-to-date knowledge of emerging technological applications

Education

Bachelor’s degree in Hospitality Management/ Business Administration or equivalent

Master’s degree in Business Administration/Engineering is preferred

Tools

Project Management Professional (PMP)

Certified Hospitality Supervisor (CHS)

Certified Hospitality and Tourism Management Professional (CHTMP)

Certified Hospitality Revenue Manager (CHRM)

Certified Food and Beverage Executive (CFBE)

Job description

The role holder is responsible for leading and managing all customer Hospitality service requests for All company and Subsidiaries are received and addressed within specified service delivery times. As well as the role holder is also responsible for managing all external vendors for Hospitality services and oversees the delivery of work while ensuring high standard of quality. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

KEY RESPONSIBILITIES

• Participates in the development and implementation of the “Facility & Fleet” plans, in line with the corporate objectives.
• Directs and manages the Hospitality Management mandates, providing leadership and facilitating work processes in order to achieve high performance standards.
• Manages and controls change in the Hospitality Management providing guidance and support, necessary for continuous improvement.
• Ensures compliance with organizational policies, procedures and quality standards in the Hospitality Management.
• Participates in the development and implementation of the Management General Directorate plans, in line with the corporate objectives.
• Directs and manages the Hospitality services Department mandates, providing leadership and facilitating work processes in order to achieve high performance standards.
• Identifies company business requirements for Hospitality services in All company and Subsidiaries sites and ensures activities are aligned and congruent to the needs of the businesses.
• Analyze & Develops annual, semi-annual, quarterly work plans for managing Hospitality services in All Company and Subsidiaries sites for the organization in line with Company group overall direction and strategy.
• Manage and organize the transportation of employees and receive them in new locations and follow up on their observations to improve the work environment and Coordination and organization of events.
• Manages and scheduling all Hospitality services for the All Company and Subsidiaries sites.
• Ensures all customer Hospitality service requests for All Company and Subsidiaries are received and addressed within specified service delivery times.
• Manages all external vendors for Hospitality services and oversees the delivery of work while ensuring high standard of quality.
• Manages all invoices related to the Hospitality projects.
• Ensures meeting customer’s satisfaction for all Hospitality services provided in all Company and subsidiaries sites.
• Ensures that the Hospitality services requested from the service delivery sections are conducted and delivered according to the quality and timeline defined in the terms and conditions of the service level agreements.
• Ensures minimization of issues, zero down time and continuous service availability as required for Hospitality services to achieve customer satisfaction.
• Developing hospitality services and introducing new services to improve the level of service provided.
• Monitoring the level of quality within the employees' work environment in terms of the quality services, office facilities and meeting rooms, as well as the level and quality of services provided by restaurants and cafes within the company's sites.
• Guide catering requests for Company, subsidiaries and districts as per Company business need, guideline, policy and procedures.
• Defines goals and key performance indicators for members of the team and ensures effective application of the Company performance management process.
• Directs planning and selection of manpower in the “Facility & Fleet”, in line with the business and operational plans.
• Ensures high level of employee engagement and capability development by providing on-going feedback and coaching team members within the “Facility & Fleet”.

• Experience in execution and management of Hospitality services

QUALIFICATIONS

Bachelor’s degree in Hospitality Management/ Business Administration or equivalent

Master’s degree in Business Administration/Engineering is preferred

PROFESSIONAL CERTIFICATIONS

• Project Management Professional (PMP)
• Certified Hospitality Supervisor (CHS)
• Certified Hospitality and Tourism Management Professional (CHTMP)
• Certified Hospitality Revenue Manager (CHRM)
• Certified Food and Beverage Executive (CFBE)

YEARS OF EXPERIENCE

A minimum of 8 years of relevant experience with at least 3 - 4 years of experience in a similar role

SKILLS

• Strong Communication and Interpersonal Skills
• Knowledge of Operations Management
• Knowledge of Guest Relations and Customer Service
• Strong Strategic Planning and Analytical
• Knowledge of relevant external service providers
• Up-to-date knowledge of emerging technological applications and their potential application within the company