DevOps Track Engineer

Hexaware Technologies; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

Hexaware Technologies in Saudi Arabia is seeking a Jira Administrator to configure and maintain Jira projects, workflows, permissions, and schemes. The role focuses on optimizing Jira for performance and aligning it with organizational needs, while providing user support and training.

The ideal candidate has hands-on experience with Jira and Atlassian tools, strong systems administration skills, and the ability to simplify complex configurations.

Qualifications

• Proven experience as a Jira Administrator or similar role.
• Strong understanding of Jira and related Atlassian products.
• Experience with system administration and user management.
• Excellent problem-solving and communication skills.

Responsibilities

• Configure and maintain Jira projects, workflows, permissions, and schemes.
• Ensure system integrity and performance by performing regular maintenance and updates.
• Manage user accounts, groups, and permissions to ensure secure and efficient access to Jira.
• Provide support and training to users to enhance their understanding and use of Jira.
• Customize Jira to meet organizational needs, including custom fields, dashboards, and reports.
• Integrate Jira with other tools and systems used within the organization.
• Diagnose and resolve technical issues related to Jira.
• Provide timely support to users, addressing their queries and concerns effectively.
• Monitor system performance and usage to identify areas for improvement.
• Implement best practices to optimize Jira's performance and reliability.
• Maintain comprehensive documentation of Jira configurations, processes, and procedures.
• Generate reports and analytics to provide insights into Jira usage and performance.

Skills

Jira administration

Atlassian products

System administration

User management

Problem-solving

Communication skills

Tools

Jira

Confluence

Atlassian Suite

Job description

The Jira Administrator is responsible for the configuration, maintenance, and administration of Jira and related Atlassian products. This role ensures that Jira is optimized for performance and meets the needs of the organization, providing support and training to users as necessary.

Key Responsibilities

• Configure and maintain Jira projects, workflows, permissions, and schemes.
• Ensure system integrity and performance by performing regular maintenance and updates.
• Manage user accounts, groups, and permissions to ensure secure and efficient access to Jira.
• Provide support and training to users to enhance their understanding and use of Jira.
• Customize Jira to meet the specific needs of the organization, including custom fields, dashboards, and reports.
• Integrate Jira with other tools and systems used within the organization.
• Diagnose and resolve technical issues related to Jira.
• Provide timely support to users, addressing their queries and concerns effectively.
• Monitor system performance and usage to identify areas for improvement.
• Implement best practices to optimize Jira's performance and reliability.
• Maintain comprehensive documentation of Jira configurations, processes, and procedures.
• Generate reports and analytics to provide insights into Jira usage and performance.

Qualifications

• Proven experience as a Jira Administrator or similar role.
• Strong understanding of Jira and related Atlassian products.
• Experience with system administration and user management.
• Excellent problem-solving and communication skills.

Skills

• Proficiency in configuring and customizing Jira.
• Ability to troubleshoot and resolve technical issues.
• Strong organizational and multitasking abilities.
• Familiarity with Agile methodologies and practices.

The Jira Administrator plays a crucial role in ensuring that Jira is effectively utilized to support the organization's project management and collaboration needs.