Delivery & Operations Senior Manager

تكامل القابضة; Riyadh; On-site; SAR 420,000 - 540,000; Full time

Job summary

تكامل القابضة seeks an experienced operations and PMO leader to establish governance, drive program delivery, and manage cross-functional initiatives. The role emphasizes improving performance, budgeting, and stakeholder collaboration to support strategic initiatives.

The ideal candidate will have 8–12 years in operations or program management, with leadership experience and professional certifications such as PMP or PRINCE2 being advantageous.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Project Management, or a related field.
• Master's degree (MBA or equivalent) is preferred.
• Professional certifications such as PMP, PRINCE2, Lean Six Sigma, ITIL, or equivalent are an advantage.

Responsibilities

• Establish and maintain PMO governance, project management standards, templates, and reporting frameworks.
• Monitor the progress, health, and performance of strategic and operational projects across the organization.
• Ensure projects are delivered on schedule, within budget, and aligned with approved scope and quality standards.
• Identify project risks, issues, dependencies, and escalation points, and coordinate mitigation plans with stakeholders.
• Prepare executive-level project status reports, dashboards, and portfolio performance updates.
• Track project milestones, deliverables, and resource utilization across multiple initiatives.
• Support project prioritization, portfolio planning, and governance committee activities.
• Work closely with the Finance team to monitor project budgets, forecasts, and financial performance.
• Track budget utilization and ensure operational initiatives remain within approved financial plans.
• Support business cases, financial analysis, and investment tracking for strategic initiatives.
• Provide operational and financial performance reports to support executive decision-making.
• Coordinate with the Procurement team to ensure timely sourcing and procurement activities supporting projects and operations.
• Monitor procurement timelines to minimize delivery delays.
• Support vendor evaluation, contract implementation, and supplier performance reviews.
• Ensure procurement activities comply with organizational policies and project requirements.
• Oversee end-to-end delivery of operational programs, projects, and business initiatives.
• Ensure timely delivery while maintaining quality, cost, and performance standards.
• Establish delivery governance frameworks, KPIs, SLAs, and reporting mechanisms.
• Monitor project and operational risks, implementing mitigation plans where necessary.
• Coordinate cross-functional teams to ensure successful execution of initiatives.
• Manage day-to-day operational activities to ensure business continuity and operational excellence.
• Develop, review, and improve operational policies, procedures, and workflows.
• Monitor operational performance through dashboards and data-driven decision making.
• Optimize resource allocation, workforce planning, and operational capacity.
• Ensure compliance with internal policies, regulatory requirements, and quality standards.
• Build and maintain strong relationships with internal and external stakeholders.
• Collaborate with business units to understand operational requirements and priorities.
• Present operational performance updates and recommendations to senior leadership.
• Manage vendor and partner relationships where applicable.

Skills

Leadership

Stakeholder management

Strategic thinking

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Project Management, or a related field

Master's degree (MBA or equivalent) preferred

Job description

Job Description

Key Responsibilities

Project Management Office (PMO)

• Establish and maintain PMO governance, project management standards, methodologies, templates, and reporting frameworks.
• Monitor the progress, health, and performance of strategic and operational projects across the organization.
• Ensure projects are delivered on schedule, within budget, and aligned with approved scope and quality standards.
• Identify project risks, issues, dependencies, and escalation points, and coordinate mitigation plans with stakeholders.
• Prepare executive-level project status reports, dashboards, and portfolio performance updates.
• Track project milestones, deliverables, and resource utilization across multiple initiatives.
• Support project prioritization, portfolio planning, and governance committee activities.

Financial Coordination

• Work closely with the Finance team to monitor project budgets, forecasts, and financial performance.
• Track budget utilization and ensure operational initiatives remain within approved financial plans.
• Support business cases, financial analysis, and investment tracking for strategic initiatives.
• Provide operational and financial performance reports to support executive decision-making.

Procurement Coordination

• Coordinate with the Procurement team to ensure timely sourcing and procurement activities supporting projects and operations.
• Monitor procurement timelines to minimize delivery delays.
• Support vendor evaluation, contract implementation, and supplier performance reviews.
• Ensure procurement activities comply with organizational policies and project requirements.

Delivery Management

• Oversee end-to-end delivery of operational programs, projects, and business initiatives.
• Ensure timely delivery while maintaining quality, cost, and performance standards.
• Establish delivery governance frameworks, KPIs, SLAs, and reporting mechanisms.
• Monitor project and operational risks, implementing mitigation plans where necessary.
• Coordinate cross-functional teams to ensure successful execution of initiatives.

Operations Management

• Manage day-to-day operational activities to ensure business continuity and operational excellence.
• Develop, review, and improve operational policies, procedures, and workflows.
• Monitor operational performance through dashboards and data-driven decision making.
• Optimize resource allocation, workforce planning, and operational capacity.
• Ensure compliance with internal policies, regulatory requirements, and quality standards.

Stakeholder Management

• Build and maintain strong relationships with internal and external stakeholders.
• Collaborate with business units to understand operational requirements and priorities.
• Present operational performance updates and recommendations to senior leadership.
• Manage vendor and partner relationships where applicable.

Job Requirements

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Project Management, or a related field.
• Master's degree (MBA or equivalent) is preferred.
• Professional certifications such as PMP, PRINCE2, Lean Six Sigma, ITIL, or equivalent are an advantage.

Experience

• 8–12 years of experience in operations, service delivery, or program management.
• At least 3–5 years in a leadership or senior management role.
• Proven experience managing cross-functional teams and large-scale operational initiatives.
• Experience developing operational strategies and driving organizational performance improvements.