Debt Collector

ClearGrid Debt Collection LLC; Riyadh; On-site; SAR 50,000 - 70,000; Full time

Benefits offered by this job

Real ownership in building products

Opportunity for massive industry impact

High-growth team environment

Job summary

ClearGrid Debt Collection LLC is looking for a Debt Collector in Riyadh, Saudi Arabia. This role requires managing the recovery of overdue accounts while ensuring a customer-centric approach. The ideal candidate will have over 2 years of experience in debt collection, strong communication skills, and fluency in both Arabic and English.

The position offers a unique opportunity to make significant impacts in a fast-growing startup dedicated to revolutionizing debt resolution with modern tools and AI.

Qualifications

• Proven experience as a debt collection agent, with a minimum of 2 years in debt resolution.
• Experience in KSA based debt collection agencies.
• In-depth knowledge of debt collection laws, regulations, and best practices.
• Ability to handle high-pressure situations and manage customer concerns professionally.

Responsibilities

• Manage and directly handle debt recovery efforts for overdue accounts.
• Develop and implement tailored debt resolution strategies.
• Maintain professional relationships with customers for firm collections.
• Ensure adherence to all relevant debt collection laws and regulations.
• Track personal performance metrics and prepare recovery activity reports.

Skills

Debt collection experience

Communication skills

Negotiation skills

Organizational skills

Fluency in Arabic

Fluency in English

Education

Certification in debt collection

Tools

Debt collection software

Job description

About ClearGrid

ClearGrid is on a mission to revolutionize the debt resolution industry. We’re using AI, automation, and real-time data to completely rethink how debt collection works, unlocking better outcomes for institutions and individuals alike. Think of us as rebuilding the collections —starting from scratch, with modern tools.

We're a fast-growing startup with ambitious goals, and we’re looking for builders who are hungry to make a real dent in a space with massive untapped potential.

Role Overview

The Debt Collector is responsible for managing the recovery of overdue accounts, using a proactive and customer-centric approach. This role requires expertise in debt collection, a strong understanding of recovery strategies, and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations and company policies.

Key Responsibilities

1. Debt Collection:
   • Manage and directly handle debt recovery efforts for overdue accounts.
   • Develop and implement tailored debt resolution strategies based on customer circumstances.
   • Initiate contact with delinquent customers to negotiate settlements, payment plans, or full debt recovery.
2. Customer Relationship Management:
   • Maintain professional relationships with customers, ensuring a balance between firm collections and customer empathy.
   • Address complex or escalated customer accounts, working toward effective and amicable resolutions.
   • Resolve disputes and complaints while upholding a positive image for the company.
3. Compliance and Regulation:
   • Ensure adherence to all relevant debt collection laws, regulations, and company policies.
   • Stay informed on industry trends and legal changes to ensure best practices in the debt resolution process.
4. Performance Monitoring and Reporting:
   • Track personal performance metrics, including recovery rates and customer engagement.
   • Prepare and present reports on recovery activities, outlining key results and areas for improvement.
   • Regularly assess and adjust collection strategies to meet company recovery goals.
5. Operational Efficiency:
   • Continuously seek ways to streamline debt collection processes for improved productivity.
   • Utilize collection software and tools to track progress and maintain accurate records.
6. Collaboration and Stakeholder Management:
   • Work with internal teams to coordinate and support the overall debt recovery process.
   • Collaborate with external agencies or partners as needed to facilitate collections.

Qualifications

• Proven experience as a debt collection agent, with a minimum of 2 years in debt resolution.
• Experience in KSA based debt collection agencies.
• In-depth knowledge of debt collection laws, regulations, and best practices.
• Strong communication and negotiation skills, with the ability to manage delicate conversations and resolve disputes.
• Proficiency in debt collection software and tools.
• Excellent organizational skills and the ability to prioritize tasks effectively.
• Ability to handle high-pressure situations and manage customer concerns professionally.
• Certification in debt collection or related field.
• Fluency in Arabic and English.
• Saudi National.

Why Join ClearGrid?

• Real ownership: You’ll play a central role in building products that redefine how collections work in the future.
• Massive industry impact: This is one of those rare spaces where almost everything is still to be built.
• High-growth team: We’re scaling fast, and the systems, tools, and processes you help create will shape our foundation.