Data Center Operations Technician, Data Center Operations (DCO)

Amazon; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading cloud services provider in Saudi Arabia is seeking a Data Center Operations Technician. You will be responsible for troubleshooting hardware issues, maintaining system reliability, and participating in projects to enhance operational efficiencies. Ideal candidates will have a degree in IT or Computer Science and relevant networking experience. Join our diverse team and contribute to ensuring continuous access to innovative cloud solutions for our customers.

Benefits

Work-life balance

Mentorship and career growth opportunities

Inclusive team culture

Qualifications

• 1+ years of experience in computer networking.
• Ability to lift and rack equipment up to 40 pounds.
• Experience working in a data center environment is preferred.

Responsibilities

• Troubleshoot technical issues on hardware 24/7.
• Maintain system reliability and availability.
• Participate in efficiency enhancement projects.

Skills

Computer networking experience

Physical stamina for lifting equipment

Problem resolution

Team collaboration

Education

Bachelor's degree in Information Technology or related field

Job description

Data Center Operations Technician, Data Center Operations (DCO)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Technician to join our expanding Infrastructure Operations team.

Data Center Operations designs, installs and maintains the world’s largest Computing Infrastructure. Our scope of work includes systems, repairing, dealing with issues, handling and tracking parts and assisting in Data Center maintenance. Amazon Data Centers are large‑scale high‑density centers where you will help change the face of Technology in the region.

Key job responsibilities

• You will troubleshoot technical issues on advanced hardware, ranging from servers, storage and networking devices on a 24/7 basis.
• You will maintain a high level of system reliability and availability.
• You will participate in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with our global network of technical experts.
• You will share knowledge and help train less technical staff on the best practices related to all service owner issues.
• You will contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews.

A day in the life

• Installation and configurations on Data center Servers and Network systems.
• Installation, troubleshooting and replacement of internal and external hardware parts of Servers and Network devices.
• Work within a ticket‑based environment and work on systematic problem resolution.
• Work on rotational shift‑based schedule to maintain high system reliability.
• Collaborate with internal teams and share ideas and contribute in innovative projects to improve DC work environment and overall efficiencies.
• This is a physically active role, we are always on the move onsite.

About the team

About AWS: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS: Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance: We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture: AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Basic Qualifications

• 1+ years of computer networking experience.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Can lift and rack equipment up to 40 pounds.

Preferred Qualifications

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience managing work and priorities through a ticketing system.
• Experience with cabling infrastructure best practices and methodologies.
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.