Data Analyst - Telemetry & Operations - APAC

Decima International; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A professional services company is seeking a Data Analyst specializing in Telemetry & Operations to support clients in Riyadh, Saudi Arabia. The role involves analyzing operational data, validating telemetry signals, and providing insights for decision-making. Ideal candidates should have over 10 years of experience in data analysis, a bachelor's degree in a related field, and strong analytical skills. The company offers a competitive salary, excellent benefits, and opportunities for growth.

Benefits

Competitive salary

Paid time off

Performance-based bonuses

Medical, vision, and dental insurance

Qualifications

• 10+ years of experience in a data analyst or similar role.
• Hands-on experience with time-series data or alerts.
• Comfortable working with cross-functional teams.

Responsibilities

• Analyze real-time telemetry alerts and operational datasets.
• Communicate findings clearly to stakeholders.
• Maintain accurate records of analyses and incidents.

Skills

Analytical skills

Verbal communication

Written communication

Independence

Education

Bachelor’s degree in Data Analytics or related field

Tools

Microsoft Office

Microsoft 365

Job description

Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International’s founders established a simple yet powerful formula:

Approach each client engagement as apartnership, create an environment that attracts themost talented professionalsand allows them to flourish, and regulategrowthto maintainexcellencein our service standards.

We are looking for a driven and capable Data Analyst – Telemetry & Operations (Critical Infrastructure | Data Center Operations) to support our clients by analyzing operational and telemetry data across critical infrastructure environments, enabling informed decision‑making and improved operational performance.

You will play an integral role in analyzing real‑time and historical operational data, validating telemetry signals, supporting incident investigations, and producing clear, evidence‑based insights that assist clients, vendors, and project teams in managing risk, performance, and reliability.

We are looking to bring in dedicated individuals with strong analytical skills and a passion for operational data who thrive in fast‑paced, incident‑driven environments. We will help you grow, pursue, and fulfill what inspires you so we can make big impacts on the world together.

RESPONSIBILITIES

Telemetry & Incident Data Analysis

Analyze real‑time telemetry alerts and operational datasets to validate incidents, identify anomalies, and assess operational impact.

Differentiate true events from false positives, duplicate alerts, and known recurring conditions.

Correlate trends, timestamps, logs, and event data to support severity assessment and operational decision‑making.

Prepare clear, data‑backed incident summaries to support client and stakeholder response activities.

Operational Support & Vendor Coordination

Provide analytical context and data‑driven insights to clients and external vendors during incident investigations.

Track remediation actions, response timelines, and outcomes using structured operational data.

Support escalation and prioritization decisions through evidence‑based analysis.

Communicate findings clearly and concisely to operations, service management, and project stakeholders.

Data Quality, Trends & Insights

Identify recurring incident patterns, systemic operational risks, and vendor performance trends.

Highlight gaps in telemetry coverage, data quality, alert logic, or monitoring effectiveness.

Recommend opportunities for alert tuning, automation, and improved monitoring or reporting practices.

Support continuous improvement initiatives by surfacing actionable insights from operational data.

Documentation & Continuous Improvement

Maintain accurate, auditable records of analyses, incidents, and findings in approved client and company tools.

Contribute analytical insights to improve runbooks, alert definitions, and operational standards.

Support initiatives aimed at reducing Mean Time to Resolution (MTTR) and minimizing repeat incidents.

QUALIFICATIONS

Required Qualifications

• Bachelor’s degree in Data Analytics, Data Science, Computer Science, Engineering (Electrical, Mechanical, Computer, Network), Information Systems, Information Technology, or a related technical field.
• 10+ years of experience in a data analyst, operations analyst, or telemetry/monitoring‑focused role.
• Hands‑on experience working with time‑series data, logs, alerts, or event‑driven datasets.
• Strong analytical skills with the ability to interpret noisy, incomplete, or real‑time data.
• Excellent documentation, written, and verbal communication skills.
• Ability to operate independently in fast‑paced, incident‑driven environments.
• Comfort working across vendors and cross‑functional technical teams.

Preferred Qualifications

• Experience supporting data centers, infrastructure operations, NOC/SOC environments, or other critical systems.
• Familiarity with incident management, problem management, or operational analytics practices.
• Exposure to telemetry, observability, or monitoring platforms.
• Understanding of root cause analysis concepts and service management frameworks (e.g., ITIL).

Position Details

• Primary Location (Office‑based): Riyadh, Saudi Arabia
• Position: Data Analyst –APAC)
• Position Classification: Salary‑based full‑time hours

PRODUCTIVITY TOOLS

• Microsoft Office
• Microsoft 365

Decima International is an Equal Opportunity Employer who is committed to the safety and wellbeing of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low‑income status or any other status or characteristic protected by applicable law.

At Decima International, we offer a competitive salary package, including paid time off and performance‑based bonuses. We also provide excellent medical, vision and dental insurance for our employees.