Customer Support Specialist

Pulse Media; Remote; SAR 150,000 - 200,000; Full time

Job summary

A leading AI organization is seeking experienced Customer Support Specialists to improve AI systems in policy-driven environments. Candidates with 3+ years in customer support and strong analytical skills will thrive in this remote, flexible role. Responsibilities include reviewing case notes, ensuring compliance with guidelines, and collaborating on AI initiatives. This opportunity is ideal for detail-oriented professionals with a background in education, law, or regulatory operations.

Benefits

Flexible scheduling

Weekly payments

Global collaboration

Qualifications

• 3+ years of experience in customer support or policy-driven environments.
• Proven ability to work within compliance-sensitive or regulated frameworks.
• Strong analytical skills to convert documentation into actionable decisions.

Responsibilities

• Review and analyze case notes and customer inquiries.
• Apply policies and guidelines to drive accurate outcomes.
• Collaborate with teams for AI training and quality assurance.

Skills

Customer support experience

Attention to detail

Strong analytical skills

Written communication

Education

Background in education, law, or social services

Job description

Overview

One of our clients is partnering with a leading AI organization to improve how advanced artificial intelligence systems process, evaluate, and resolve complex, policy-driven cases in regulated environments. We are seeking experienced Customer Support Specialists, Case Managers, and Operations Support professionals to help model, review, and validate workflows involving policy interpretation, structured data analysis, and end-to-end case resolution.

This role is ideal for professionals with experience handling sensitive customer inquiries, compliance-focused workflows, and high-accuracy decision-making in environments such as trust & safety, content moderation, education services, legal support, or public sector operations.

Responsibilities

• Review, analyze, and interpret structured case notes, customer inquiries, and supporting documentation
• Apply established policies, regulatory guidelines, and procedural frameworks to drive accurate case outcomes
• Simulate real-world customer support and case resolution workflows, including standard, complex, and edge-case scenarios
• Identify inconsistencies, policy conflicts, ambiguous cases, or out-of-scope requests and escalate as needed
• Ensure all responses meet quality standards for accuracy, tone, compliance, and documentation
• Collaborate within remote, cross-functional teams supporting AI training, evaluation, and quality assurance initiatives

Required Qualifications

• 3+ years of experience in customer support, case management, operations, trust & safety, or policy-driven environments
• Excellent written communication skills with strong attention to detail and consistency
• Proven ability to work within compliance-sensitive, regulated, or policy-based frameworks
• Strong analytical skills with the ability to synthesize documentation into clear, actionable decisions
• Background in education, law, social services, public administration, or regulatory operations is preferred

Contract & Payment Terms

• Independent contractor engagement
• Fully remote role with flexible scheduling and global collaboration
• Project duration may vary based on performance, quality metrics, and client needs
• Weekly payments via Stripe or Wise
• No access to confidential or proprietary data from prior employers is required
• H-1B and STEM OPT sponsorship are not available

Application Process

• Submit your resume
• Complete a brief questionnaire outlining your experience with case-based workflows, policy interpretation, and compliance-driven decision-making