Customer Success Specialist

InvestSky; Riyadh; On-site; SAR 112,000 - 188,000; Full time

Job summary

A leading FinTech company in Saudi Arabia is seeking a dedicated customer support professional to provide exceptional service to users. The ideal candidate should have experience in customer-facing roles, exhibit strong communication skills in both Arabic and English, and possess a self-driven attitude. This role offers market-standard compensation, an Employee Stock Ownership Plan, and a chance to be part of a founding team in a revolutionary venture.

Benefits

Market-standard compensation

Generous Employee Stock Ownership Plan

Free premium plans

Qualifications

• Experience in customer-facing roles.
• Strong written and verbal communication skills in Arabic and English.
• Self-driven individual with accountability and ownership.

Responsibilities

• Provide extraordinary service aligned with the company’s culture.
• Support users with onboarding and documentation.
• Document user questions for optimizing customer experience.
• Prepare analysis on root causes of user problems.

Skills

Customer-facing experience

Strong communication skills

Service-oriented

Empathy

Resourcefulness

Relationship-building

Tools

Intercom

Zendesk

Job description

About InvestSky

We’re on a mission to make investing accessible to all.

Our goal is to offer an all-in-one investing solution.

With InvestSky, people no longer have to get lost in multiple apps, drown in fragmented communities across social media in search of investment insights, or pay high fees to make an investment.

InvestSky offers an all-in-one solution to a more efficient and enjoyable investing journey for the MENA investors, both new and experienced ones.

With InvestSky, you can:

• Mingle: get social, meet like-minded folk, follow friends, exchange ideas
• Discover: build your knowledge and understand the market with our advanced tools to gain insights
• Create: buy your favorite stocks and build your portfolio

We are looking for someone passionate about building the next big thing and making a true impact in the region.

Key Responsibilities

• Providing extraordinary service aligned with the company’s culture and objectives.
• Support users with onboarding and Know-Your-Client documentation.
• Respond to incoming questions or queries that might arise from users.
• Assist users in navigating the platform, if needed.
• Document user questions, queries, or issues they are facing. Support the Company in optimizing customer experience by sharing 'Voice of Customers' - customer complaints to the relevant team.
• Prepare analysis on the root cause of critical problems that occurred with users and prevent the same issue from recurring in the future.

Competencies

• Have experience working in customer-facing roles.
• Strong written and verbal communication skills (Arabic and English).
• Be service-oriented and have as many of the following characteristics: empathy, resourcefulness, communication, and relationship-building.
• Accountability and Ownership: Self-driven individual who can build and maintain high-scale projects end to end.
• Experienced in using Intercom or Zendesk.

Nice-to-have

• Experience in a B2C company.
• Basic understanding of the financial and investment ecosystems.

Benefits

• Market-standard compensation;
• Generous Employee Stock Ownership Plan in line with our belief that our employees should be owners of the company and not just contributors;
• You’ll never have to pay for our premium paid plans ;)
• Being part of a founding team building something revolutionary in FinTech in the region.