Customer Success Manager

Elsevier; Remote; SAR 100,000 - 130,000; Full time

Job summary

A leading healthcare information company in Riyadh is seeking a Customer Success Manager to drive customer engagement and retention. The role requires a medical degree or relevant experience in the field, with fluency in Arabic and English. The ideal candidate will focus on onboarding, product adoption, and will work to achieve customer success metrics. This position offers benefits such as medical insurance, competitive bonuses, and a remote working model.

Benefits

Medical Insurance

Air Ticket

Competitive Bonus

25 days Annual Leave

Qualifications

• Medical degree or relevant experience in the healthcare or medical industry is essential.
• Proven background in customer engagement and retention.
• Comfortable working in a global, matrixed organization.
• Self-motivated, highly organized, and proactive.
• Excellent influencing and presentation skills.

Responsibilities

• Coordinate closely with Account Managers and support functions to meet strategic goals.
• Engage with KOLs and end users to improve conversion rate.
• Determine and achieve customer success metrics through engagement activities.
• Focus on customer retention, renewal growth, and identifying upsell opportunities.

Skills

Customer engagement

Fluency in Arabic

Fluency in English

Project management

Problem solving

Influencing skills

Education

Medical degree or relevant experience

Job description

About The Role

Customer Success Managers (CSMs) serve as the primary post-sales contact for Elsevier’s Clinical Solutions customers. They lead onboarding, drive product adoption, and ensure customers realize value from our solutions. As trusted advisors, CSMs foster engagement, safeguard revenue, and identify opportunities for upselling and cross‑selling.

Responsibilities

• They coordinate closely with Account Managers and all support functions to ensure strategic goals are met within the account.
• Pre‑Sales: Work with Account Managers to engage with KOLs and end users to improve conversion rate.
• Post‑Sales: Work with customers to determine and achieve their success metrics through engagement activities.
• Their focus is on customer retention, renewal growth and identifying upsell/cross selling opportunities.

Requirement

• Medical degree or relevant experience in the healthcare or medical industry is essential.
• Proven background in customer engagement and retention.
• Fluency in both Arabic and English.
• Comfortable working in a global, matrixed organization.
• Self‑motivated, highly organized, and proactive.
• Strong project management and problem‑solving capabilities.
• Excellent influencing and presentation skills, with the ability to engage both high‑level executives and end users.

Work for you

• Medical Insurance and Air Ticket.
• Competitive Bonus.
• 25 days Annual Leave.
• Remote Working Model.

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.