Customer Service Representative Administrative Assistant

recruitlytics LLC; Remote; SAR 120,000 - 150,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Representative to support customers in the UAE and Saudi Arabia. This remote role involves responding to inquiries, managing documentation, and providing administrative support. Ideal candidates should have over a year of experience in a similar role, excellent communication skills, and be comfortable using tech tools. This position offers competitive compensation, training, and the opportunity for growth based on performance.

Benefits

Competitive compensation

Remote work flexibility

Training and support processes

Qualifications

• 1+ year in customer service, virtual assistant work, admin support, or call center.
• Comfortable using tech tools and remote work setup.
• English required; Arabic preferred for Saudi Arabia and UAE customers.

Responsibilities

• Respond to customer inquiries via email, chat, and phone/WhatsApp.
• Document customer interactions and outcomes.
• Support admin tasks like data entry and scheduling.

Skills

Excellent written and verbal communication

Strong attention to detail

Customer service experience

Ability to follow instructions and processes

Tools

Google Sheets/Excel

CRMs

Chat tools

Job description

We’re hiring a Customer Service Representative – Administrative Assistant

Remote role supporting customers and internal teams across the UAE and Saudi Arabia. You’ll be the friendly first point of contact for customers, while also helping keep records, schedules, and daily operations organized.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone/WhatsApp in a professional and helpful tone.
• Handle common questions related to registration, onboarding, account access, schedules, and general support needs.
• Troubleshoot basic issues, guide customers through next steps, and elevate complex cases to the appropriate team.
• Follow communication guidelines to ensure customers receive consistent, accurate information.
• Maintain a high level of customer satisfaction by being responsive, empathetic, and solution-focused.
• Document customer interactions, outcomes, and follow-ups in the CRM or support tracker.

Administrative Support (Secondary)

• Support the team with admin tasks such as data entry, updating records, organizing documents, and maintaining accurate files.
• Help coordinate schedules and meetings, including sending reminders and tracking attendance when required.
• Prepare and maintain simple reports (e.g., daily support volume, resolution notes, candidate/customer status lists).
• Assist with onboarding coordination, including checking submitted forms and confirming required details are complete.
• Ensure tasks are completed on time, and communicate clearly when anything is missing or needs clarification.

What Success Looks Like

• Customers receive accurate responses quickly, with clear steps and a friendly experience.
• Support tickets and inquiries are documented properly, and follow-ups happen without delays.
• Admin tasks (records, reports, trackers) are completed accurately and kept up to date.
• You can manage multiple priorities while staying organized and dependable.

Requirements

• Experience: 1+ year in customer service, virtual assistant work, admin support, call center, or similar.
• Communication: Excellent written and verbal communication.
• Languages: English required; Arabic is a strong advantage (especially for Saudi Arabia and UAE customers).
• Tech skills: Comfortable using tools like Google Sheets/Excel, email platforms, CRMs, and chat tools.
• Remote readiness: Reliable internet, a quiet workspace, and ability to work independently.
• Strong attention to detail and ability to follow instructions and processes.

Nice to Have

• Experience handling support via WhatsApp Business, live chat systems, or ticketing tools (e.g., Zendesk/Freshdesk).
• Familiarity with customers and cultural communication norms in the GCC region.
• Experience with onboarding, scheduling, or administrative coordination.

Work Setup & Schedule

• Location: Remote (UAE or Saudi Arabia candidates preferred; open to nearby time zones if you can align).
• Time zone coverage: Must be able to support Gulf Standard Time (GST) and/or Arabia Standard Time (AST) hours.
• Hours: Flexible depending on team needs; may include set shifts or overlapping coverage windows.
• Equipment: You must have a laptop/desktop, stable internet, and headset for calls if needed.

Compensation & Benefits

• Competitive compensation based on experience and location.
• Remote work flexibility.
• Training, scripts, and support processes provided.
• Opportunity for growth into senior support, team lead, or operations/admin roles based on performance.