Customer Reliability Engineer

Smiths Group; Eastern Province; On-site; SAR 150,000 - 210,000; Full time

Job summary

Smiths Group is seeking a Reliability Engineer to provide on-site support in Saudi Arabia, performing failure analyses and reliability assessments of rotating equipment, with emphasis on sealing systems. You will lead RCA investigations, troubleshoot field issues, and support installations and maintenance while upholding John Crane standards and safety policies; English fluency is required, Arabic a plus.

Qualifications

• Bachelor's degree in Mechanical Engineering or related field.
• 5+ years of experience in rotating equipment and sealing systems.
• Strong knowledge of maintenance and asset performance improvement.
• Experience in multinational/multicultural environments.
• Fluent in English; Arabic language skills are an advantage.

Responsibilities

• Perform reliability analyses of rotating equipment with a focus on sealing system performance.
• Lead RCA investigations with site assessments, data collection, analysis, and reporting of findings and recommendations.
• Conduct field troubleshooting and implement corrective actions with customer teams.
• Deliver technical presentations to support reliability improvements and sales opportunities.
• Support installations, commissioning, inspections, and maintenance activities.
• Ensure all work complies with John Crane standards, procedures, quality requirements and safety policies.
• Build strong customer relationships through effective technical support and communication.

Skills

Root Cause Analysis

Field Troubleshooting

Reliability Improvement

Data Analysis

Effective Communication

Education

Bachelor's degree in Mechanical Engineering

Job description

Summary of Essential Functions

The Reliability Engineer will provide on-site support to external customers by conducting failure analyses and reliability assessments of rotating equipment with a particular focus on sealing systems. The role involves identifying performance and reliability improvement opportunities, troubleshooting equipment issues and conducting root cause analyses (RCA) using established methodologies such as Fault Tree Analysis, Ishikawa, Fishbone Diagrams, Apollo RCA and other structured problem-solving techniques. The position also includes providing on-site technical support for John Crane products, supporting customer maintenance activities and assisting with the installation, dismantling, inspection and assembly of mechanical seals and related equipment.

Specific Duties / Activities and Responsibilities

• Perform reliability analyses of customer rotating equipment with a focus on sealing system performance and optimization.
• Lead and support Root Cause Analysis (RCA) investigations involving sealing systems and rotating equipment, including site assessments, data collection, analysis, reporting and presentation of findings and recommendations to customers.
• Conduct field troubleshooting activities, including problem diagnosis, development of corrective actions and implementation of appropriate solutions in collaboration with customer teams.
• Deliver detailed technical presentations and recommendations to customers to support reliability improvement initiatives, sales opportunities and RCA activities.
• Support customer sites with equipment measurements, seal installation, commissioning and technical inspections.
• Ensure all work is performed in accordance with John Crane standards, procedures, quality requirements and safety policies.
• Develop and maintain strong customer relationships through effective technical support and professional communication.

Education & Experience

• Bachelor's degree in Mechanical Engineering or a related engineering discipline.
• Minimum of 5 years of experience in rotating equipment and sealing systems, with a strong focus on maintenance, reliability, and asset performance improvement.
• Solid understanding of industrial plant operations and maintenance environments, including work management systems, turnaround planning, maintenance planning, and scheduling processes.
• Experience working in a proactive, multinational, and multicultural environment.
• Strong technical knowledge of rotating equipment reliability principles and maintenance best practices.
• Knowledge of the John Crane product portfolio is considered an advantage.
• Professional certifications such as Vibration Analysis, Machinery Lubrication, Thermography, Certified Reliability Engineer (CRE), or Certified Maintenance & Reliability Professional (CMRP) are highly desirable.
• Fluency in English is required; Arabic language skills are an advantage.