Customer Lifetime Success Manager (IGT) META

Philips; Riyadh; Hybrid; SAR 120,000 - 150,000; Full time

Job summary

A leading health technology company in Saudi Arabia is seeking a Customer Lifetime Success Manager to drive significant revenue growth by leveraging data insights and fostering relationships with partners. This role requires at least 7 years of experience in healthcare sales and a strong medical background. The ideal candidate will excel in strategic decision-making and have exceptional communication skills. The position offers a blend of on-site and field work, encouraging collaboration and client engagement.

Qualifications

• At least 7 years of related experience in healthcare business.
• Experience in multinational organization with cross-functional teams.
• Medical or clinical background is a must.
• Regional experience in Middle East, Turkey, and Africa Region is an added value.
• Customer Lifetime Value awareness.
• IT savvy and quick to learn.
• Excellent communication skills in English.
• Fluency in Arabic is preferred.

Responsibilities

• Lead identification of up-sell and cross-sell opportunities.
• Manage the entire small expansion sales process.
• Build relationships with internal and external partners.
• Collaborate with marketing and product teams.
• Create proactive touch points to customers.
• Research accounts to understand customer needs.

Skills

KPI Monitoring and Reporting

Data Analysis & Interpretation

Customer Response Management

Strategy Development

Stakeholder Management

Continuous Improvement

Service Operations

Customer Relationship Management (CRM) Software

Market Research & Analysis

Sales Acumen

Communication Tools

Education

Bachelor’s degree in the technical or medical field

Tools

Customer Relationship Management (CRM) Software

Job description

JOB DESCRIPTION

Job Title

Customer Lifetime Success Manager (IGT) META

Job Description

Customer Lifetime Success Manager (IGT) META is responsible for leading the identification of complex up-sell and cross-sell opportunities, leveraging advanced data analysis and customer insights to drive significant revenue growth. The role manages the entire small expansion sales process, coordinating with Customer Delivery and key stakeholders. The role builds strong relationships with internal and external partners, acting as a trusted advisor to customers on strategic up-sell and cross-sell opportunities. The role collaborates with marketing and product teams, leading customer feedback analysis, maintaining detailed records, and monitoring industry trends.

Your Role :

Being the knowledge expert on the Customer Lifetime Value (CLV) Program portfolio and products, driving overall business by providing clinical and technical product (modality) expertise on the Enterprise-wide product / modality across the accounts.

Driving business opportunities along the customer life cycle, and build strong customer installed base segmentation and customer life cycle management plans together with the regional CLV leader (Growth, Strategy co-creation, and Commercial Execution of CLV Business)

Driving Life cycle business across Equipment and Service on enterprise-wide level (all modalities / businesses) and works directlywithcustomerspromotingOptions, add-ons & upgrades to convert opportunities to sales for growing CLV revenue.

Building a network of key contacts (Sponsor & Power Sponsor – Decision Maker) and relationships within accounts to convert opportunities to sales supporting the customer buying journey.

Teaming up and supporting internal network working closely with Account Managers, Inside Sales Team, IB Manager, CLV Lead, Sales, Marketing & Sales Back Officeteams (e.g., KAM, AM, CAS, FSE, CSAM and Indirect Channel managers, Distributor / Channel Partner teams, GBSetc) to manage opportunities and win deals.

Supporting Account Managers in driving overall business and product deal support by providing clinical and technical product (modality) expertise on the product / modality across the accounts.

Registration and reporting of sales activities within the provided sales tools (SFDC) and according to the defined reporting requirements.Communicating and updating all customer facing team members who contact the same IB Account.

Creating proactive touch points to customers, utilizing multiple channels such as social media, e-com and virtual meetings. Contactingcustomersvia telephoneand / oremailtonewand / or competitionaccountsas wellas beresponsiblefor the timelyresponseto converting leads to order by developing opportunities.

Researchingaccountsto understand customer pains,use data analytics internal and external, identifykey playersand generateinterest,as wellas investigation& resolvecustomerqueries / requests

Managing portfolio by setting objectives for each call to maximize territory business plans.Supporting the Account Managers and District Managers in achievement of business goals including balanced selling and BG / BIU AOP attainment and validating product forecasts.

Developing and managing a healthy and predictable sales funnel in SFDC that meets or exceeds AOP / Forecast Targetsand forecast accuracy expectations

You are a part of Commercial Services Team and report directly into the Service Business Leader META.

You are the right fit if;

Bachelor’s degree in the technical or medical field

At least 7 years of related experience in the business / sales / marketingfield on the healthcare business with experience / exposure in IGT / DXR / CT clinical sales / marketing

Experience in multinational organization with cross functional teams

Medical / clinical background is a must

Regional experience in Middle East , Turkey and Africa Region is an added value

Structured and logical thinking

Customer Life time value awareness

IT savvy and quick to learn

Willing to travel extensively within the region

Excellent communication skills in English

Fluency in Arabic is preferred but not a must

Preferred Skills :

• KPI Monitoring and Reporting
• Data Analysis & Interpretation
• Customer Response Management
• Strategy Development
• Stakeholder Management
• Continuous Improvement
• Service Operations
• Customer Relationship Management (CRM) Software
• Market Research & Analysis
• Sales Acumen
• Communication Tools

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

this role is a / field / role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

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