Customer Engagement Specialist

Bayer; Jeddah; On-site; SAR 201,000 - 335,000; Full time

Benefits offered by this job

Flexible working arrangements

Maternity leave (16 weeks)

Paternity leave (10 days)

Professional development support

Competitive compensation

Dynamic working environment

Job summary

Bayer is recruiting a Customer Engagement Specialist (CES) in KSA to liaise with Healthcare Professionals and Thought Leaders, building education curricula and Bayer content. You will manage a speaker network, align scientific interests with brand goals, and contribute to a dynamic educational calendar.

The role requires a Pharmaceutical Sciences degree and at least 1 year in pharma, with Saudi national eligibility.

Qualifications

• Bachelor's degree in Pharmaceutical Sciences; 1 year in a pharmaceutical company preferred.
• Saudi national citizen required per country regulations for KSA.
• Experience in a pharmaceutical environment and healthcare stakeholder engagement is beneficial.

Responsibilities

• Articulate disease and brand messaging to HCPs and co-create curricula with speakers.
• Identify and map HCP speakers and maintain updated lists per market dynamics.
• Lead one-to-one discussions to identify scientific interests and align Bayer objectives with HCP needs.
• Report interactions in Veeva and translate insights into future brand messaging.
• Coordinate with cross-functional teams to plan meetings and educational events.

Skills

Communication skills

Stakeholder management

Education

Bachelor's degree in Pharmaceutical Sciences

Tools

Veeva

Job description

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining ‘impossible’.

We’re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organisation and help us serve our customers better and more efficiently. So, we’re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognise technology as a powerful tool for streamlining processes and improving the business overall.

At Bayer Middle East we welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.

Saudi Arabia is booming with opportunity, and we want you to be a part of this exciting future. That’s why we’re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities’ development programs, Project Assignments and Professional Development Assistance programs.

Come grow with us.

Do Something That Moves you

The newly developed function Customer Engagement Specialist (CES) will replace the traditional Med Rep role and will act as a liaison between Bayer, Thought Leaders, and the rest of HCP target universe in a specific Therapy Area.

• The Main role will focus on communicating disease and Brand messaging and build together with selected Speakers a disease / brand focused curriculum to be virtually disseminated to the rest of target universe.
• She will partner closely with thought leaders gaining a deep understanding of their needs in order to connect Bayer capabilities and co create meaningful content. 9109: Local Western Zone KSA
• Develop a list of HCP (Speakers / non speakers) and continuously update it as per market dynamics.
• As a trusted partner she/he will lead a deep discussion in regular preplanned one to one discussion with his/her customer list to identify Scientific areas of major interest.
• As a trusted partner she/he will act as the primary (but non exclusive) point of contact between stakeholders and Bayer; the CES shares the HCPs community needs internally, seeks support and guidance from cross functional team.
• She/he to mutually co create content with her/his speaker list which mutually satisfy HCP universe scientific interest and Bayer promotional objective.
• In an effort to create a yearly educational calendar the CES will contract HCP speakers for a number of talks per year, such talks will be integrated in a curriculum and will be repeated in different meeting formats.
• In coordination with Cross Functional team such talks will be integrated in different meeting formats (Scientific lectures, Peer to Peer talks, Debate sessions, 3rd party symposia, national and regional initiated Bayer events, and similar).
• She/he will be responsible to report all his one to one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation.
• In collaboration with MSO team (back office support ) she/he has to plan and align meetings calendar, meeting invitations based on micro segmentation and HCP target needs.
• Work closely with Virtual Event expert (DT CPH team) to utilize engaging (hybrid) meeting formats and features in events across the yearly educational calendar.
• When needed the CES will facilitate the virtual meetings.
• Retains flexible time management in hybrid environment (e.g., time allocation of F2F vs virtual engagements to meet business objectives to maximize HCP engagement across larger geographies).
• She/he needs to align with his peers to co invite to meetings when appropriate and as per meeting setting and format.
• Facilitate digital networking of like minded HCPs and educate and influence non loyalist HCPs to increase their adoption of Bayer brands.
• Display great level of discipline and quality in maintaining Data entry related to customer profile information, daily activities, event reporting, PGMI reporting, channel preference, customer insights, adoption ladder and samples as required on Veeva.
• She/he will be responsible to report all his one to one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation and contributing to the on going micro segmentation process.
• Maximizing customer experience by monitoring and optimizing activities, content and channels (data driven decisions) to provide the greatest value / impact to the customer.
• Despite being a communication expert the CES will continue to be responsible with other Team members (known as Nucleus Team ) on achieving nucleus related financial targets in her/his country scope.
• Along with the marketing team, leverages insights about specific customers segments generated from virtual meetings to build on the next best action in the Customer Evolution Campaign (CEC).
• Ensures strong collaboration with Cross functional team to drive the implementation of tactical campaigns within a Customer Evolution Campaign to drive movement of key customers across adoption ladder.
• As per various Nucleus needs and in alignment with ITM / CEM and CF team CES may contribute to KAM and tender management plans and activities (account mapping, KAM planning, tender process)

Your Experience

Bachelor's degree of Pharmaceutical Sciences, experience 1 years in pharmaceutical company

In accordance with country regulations in the Kingdom of Saudi Arabia (KSA), the position of Customer Engagement Specialist in KSA must be appointed to a Saudi national citizen

Empowered to Achieve

At Bayer, we’re all about advancing life for those who work alongside us.

• flexible working arrangements to help you achieve that fundamental work life balance
• 16 weeks paid maternity leave
• 10 days paternity leave
• Professional Development Assistance policy for talents, we fund postgraduate studies to help you in your professional growth
• competitive compensation packages
• exciting dynamic working environment

Join our global organization where you’ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality and be you, at Bayer.

We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.

At Bayer, we’re all about advancing life for those who work alongside us, recognized as the first place, 7 Stars Company at the Taqdeer Awards 2026, a benchmark of excellence in employee wellbeing and workplace practices.