Customer Delivery Director

Novel Non-Metallic Solutions; Eastern Province; On-site; SAR 300,000 - 420,000; Full time

Job summary

Novel Non-Metallic Solutions is seeking a Customer Delivery Director to lead end-to-end execution of non-metallic projects in the Gulf region. You will oversee field service teams and contractors, coordinating engineering, manufacturing, and supply chains to meet milestones from order through close-out.

Responsibilities include planning field operations, ensuring safety and quality, managing risk, and maintaining customer satisfaction through effective communication and problem solving.

Qualifications

• Bachelor's degree in engineering discipline with pipeline infrastructure exposure preferred.
• Experience leading field execution and service delivery in energy/industrial projects.
• Strong knowledge of HSE and quality management systems.

Responsibilities

• Lead the execution and implementation of Non-Metallic solutions from order receipt through commissioning and final handover.
• Manage field service teams and subcontractors to ensure safe, efficient, and high-quality execution of installation, testing, commissioning, maintenance and field support.
• Plan and coordinate field resources, equipment, materials, and logistics to meet project schedules and commitments.
• Ensure field activities comply with HSE policies, quality standards, customer specs and industry codes.
• Coordinate with Engineering, Manufacturing, Supply Chain and Project Management to ensure project readiness and execution.

Skills

Field service management

Project management

Leadership

HSE

Quality management

Stakeholder management

Customer relationships

Cross-functional collaboration

Logistics planning

Vendor management

Education

Bachelor's degree in Mechanical Engineering

Materials Engineering

Job description

Description As the Customer Delivery Director at Novel Non-Metallic Solutions you will lead the execution and implementation of Non-Metallic solutions from receipt of order through manufacturing shipping logistics installation commissioning and close-out You will be responsible for ensuring safe high-quality and efficient field execution while managing field service resources project schedules customer expectations and contract deliverables You will manage the execution of customer projects by coordinating with Engineering Manufacturing Supply Chain Project Management and the Sales team to ensure full ownership of the OTR Order to Remittance phase Add projects are delivered safely on time within scope and in accordance with contractual requirements and company standards Key responsibilities included but aren t limited to Leading the execution and implementation of Non-Metallic solutions across customer projects from order receipt through commissioning and final handover Managing field service teams and third-party contractors to ensure safe efficient and high-quality execution of installation testing commissioning maintenance and field support activities Planning and coordinating field resources equipment materials and logistics to meet project schedules and customer commitments Ensuring all field activities are executed in accordance with company HSE policies quality standards customer specifications and applicable industry codes Coordinating closely with Engineering Manufacturing Supply Chain and Project Management teams to ensure project readiness and successful execution Managing execution risks resolving technical and operational issues and implementing corrective actions to minimize project delays and disruptions Monitoring project progress against schedule budget and contractual milestones while providing regular performance updates to internal and customer stakeholders Ensuring quality plans inspection requirements commissioning procedures and project documentation are completed in accordance with company processes Managing customer interfaces during execution responding to operational issues and ensuring a high level of customer satisfaction throughout project delivery Ensuring field teams understand project scope contractual obligations and technical requirements to achieve successful project outcomes Driving continuous improvement in field operations service delivery processes execution efficiency and safety performance Developing the capability of field service personnel through coaching competency development and training programs Skills Knowledge Demonstrated experience managing field service teams subcontractors and site-based project execution Strong understanding of HSE quality management systems and project execution best practices Excellent leadership communication planning and organizational skills in a customer-facing environment Ability to manage multiple projects simultaneously while maintaining schedule quality and safety performance Experience working within cross-functional and matrix organizations to deliver complex technical projects is a strong advantage Ability to build trusted relationships with customers including identifying opportunities to upsell Novel products and services and with internal stakeholders while effectively managing execution priorities.

Required Qualifications:

• Bachelor's Degree in Mechanical Engineering, Materials Engineering, or another relevant engineering discipline; pipeline infrastructure experience is mandatory.
• Minimum of 5 years' experience leading field execution, installation, commissioning, or service delivery within energy, industrial, pipeline, infrastructure, or EPC-type environments.