CRM Business Analyst

Top Notch Consultancy; Riyad Al Khabra; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading electronic trading and contracting company is seeking a CRM Analyst to join their team in Riyadh. The ideal candidate will have a Bachelor's degree and over 3 years of experience with Salesforce.com products. Key responsibilities include identifying automation opportunities, providing sales lifecycle support, and ensuring data quality within the CRM. The role requires strong technology skills and a proactive approach to process improvements. This position offers a chance to work in a dynamic environment with potential for professional growth.

Qualifications

• Minimum of 3 years of proven experience in Salesforce.com products.
• Strong understanding of flows, workflows, and automation.
• Proactive attitude towards Salesforce enhancements.

Responsibilities

• Identify automation opportunities in existing processes.
• Apply business acumen to improve process flow in CRM.
• Provide business process support across the Sales lifecycle.
• Manage release communication planning and execution.
• Troubleshoot issues quickly and effectively.
• Develop practices to maintain data quality in CRM.
• Train users on Salesforce.com.

Skills

Customer relationship management tool maintenance

Strong technology skills

Data analysis and pattern recognition

Education

Bachelor's degree in business administration, product management, or computer science

Tools

Salesforce.com

Job description

We are seeking a CRM Analyst for a leading Electronic Trading & Contracting Company in Saudi Arabia. The position will be based in Riyadh and reporting to the Managing Director & CMO.

Key Responsibilities

• Liaise with business group representatives and stakeholders across lines of business to help identify automation opportunities of existing processes leveraging technology tool sets supporting the end-to-end client lifecycle.
• Apply business acumen to help define and improve business process flow in the CRM and connecting platforms (through definition of best practices, generate ideas for improvement and management of special projects).
• Provide front-line business process support across the entire Sales lifecycle leveraging best practices and facilitating enhanced business metrics across multiple platforms.
• Execute ongoing release management to ensure an informed, efficient and confident user base.
• Own the release communication planning, execution, success definition, measurement and post-implementation efforts.
• Apply critical thinking to troubleshoot issues quickly and effectively.
• Develop practices to maintain and improve data quality inside the CRM.
• Train on Salesforce.com.
• Give / prepare Presentations regarding Salesforce.com.

Qualifications

• Bachelor's degree in a related field, such as business administration, product management, or computer science.
• 3+ years of proven experience in multiple Salesforce.com products such as Salesforce Platform and CRM applications.
• Profound knowledge about flows, workflows and automation in general.
• A proactive attitude to Salesforce enhancements like automation and clean data-model.
• To cover: industrial products, manufacturing, Technology, and professional services.

Skills

• Maintain the customer relationship management tool
• Strong technology skills
• Data Analysis and pattern recognition skills