CRM Administrator

Alnafitha IT; Riyadh; On-site; SAR 100,000 - 130,000; Full time

Job summary

A leading IT services provider in the Riyadh Region is seeking a skilled CRM Administrator. The role involves managing CRM strategies, data governance, workflow automation, and cross-functional collaboration. Applicants should have a Bachelor’s or Master’s degree and 6–10 years of related experience, particularly with Zoho CRM. This position offers opportunities for mentoring and strategic influence within a robust organizational structure.

Qualifications

• 6–10 years in CRM administration or operations, preferably with Zoho CRM.
• Proficient in custom objects, system integrations, validation rules, role-based security.
• Strong working knowledge of GDPR, CCPA, and local data protection laws.

Responsibilities

• Design and manage advanced CRM architecture with role-based permissions.
• Define and enforce data standards, conduct regular audits of data quality.
• Build automated workflows for lead capture, routing, onboarding, and renewals.

Skills

CRM configuration

Data modeling

Reporting tools (Power BI, Tableau)

Workflow automation

Mentoring junior admins

Education

Bachelor’s or Master’s degree in Business Administration, IT Systems, Data Analytics

CRM certifications

Tools

Zoho CRM

Pardot

HubSpot

Job description

Overview

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

Responsibilities

• CRM System Strategy & Configuration
• Design andmanageadvanced CRM architecture including custom objects, enterprise workflows, validation logic, role-based permissions and multi-region access controls to optimize the CRM for evolving enterprise processes and ensure a scalable and secure operational environment
• Data Governance & Integrity
• Define and enforce data standards, conduct regular audits of data quality, de-duplicate records, enrich using third-party tools (ZoomInfo, Clearbit), and maintain system data to support accurate reporting, segmentation, account-based marketing, predictive modeling, and regulatory compliance
• Automation & Lead Lifecycle Optimization
• Build end-to-end automated workflows for lead capture, routing, deal creation, onboarding, and renewal triggers to reduce manual intervention, accelerate pipeline velocity, and ensure consistent, compliant workflows across teams
• Insightful Reporting & Dashboarding
• Develop and maintain executive dashboards, multi-touch attribution reports, funnel performance, and lifecycle velocity insights using Power BI, Tableau, or CRM-native tools to provide real-time visibility into pipeline health, revenue drivers, and strategic performance to senior stakeholders
• System Integration & Vendor Management
• Ensure seamless integration between CRM and ERP, marketing automation, customer success tools, billing systems, and support platforms; manage third-party vendors for support/upgrades
• Cross-Functional Leadership & Stakeholder Alignment
• Partner with Sales, Marketing, Customer Success, and IT leadership to define CRM requirements, align on use cases, and coordinate implementation timelines to enable seamless workflows, avoid silos, and ensure CRM infrastructure drives business-case alignment across departments
• Change Management & Continuous Improvement
• Monitor CRM performance, collect user feedback, identify areas for process or system improvements, and lead enhancement projects to evolve CRM capabilities in line with business growth and ensure continued relevance and usability

Qualifications

• Education: Bachelor’s or Master’s degree in Business Administration, IT Systems, Data Analytics, or related field; CRM certifications mandatory
• Experience: 6–10 years in CRM administration or operations, preferably with Zoho CRM
• Proficient in CRM configuration, custom objects, system integrations, validation rules, role-based security, and workflow automation
• Expert in data modeling, reporting tools (Power BI, Tableau), dashboard creation, data enrichment, and CRM-based analytics
• Experience with integration to ERP, marketing automation (e.g., Pardot, HubSpot), customer success platforms, data enrichment tools, and business intelligence
• Proven capability to mentor junior admins, document governance frameworks, and drive user adoption at scale
• Strong working knowledge of GDPR, CCPA, and local data protection laws; experience conducting compliance reviews
• Strategic mindset, high collaboration ability across departments, exceptional problem-solving, attention to detail, and performance-driven approach