Concierge

Mövenpick Hotels & Resorts; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading global hotel chain in Riyadh is seeking a dedicated concierge to provide exceptional service to guests. Key responsibilities include offering accurate information on hotel amenities, assisting with various guest requests, maintaining service provider networks, and ensuring efficient handling of guest logistics. The ideal candidate will promote a safe and service-driven environment while adhering to standard operating procedures. This role necessitates a high level of integrity and trustworthiness.

Responsibilities

• Be knowledgeable about hotel facilities and provide accurate information to guests.
• Act as an ambassador of the hotel and assist with various requests.
• Maintain a network of service providers for efficient guest service.
• Ensure availability of printed materials for guests.
• Manage guest requests relating to dining, shows, recreation, tours, and transport.
• Respond positively to queries.
• Develop guest preference records and history.
• Ensure efficient handling of luggage, messages, and parcels.
• Maintain integrity and trustworthiness.
• Promote a safe work environment and follow departmental SOPs.

Job description

• Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel and be able to provide accurate information to guests.
• Act as an ambassador of the hotel and provide assistance to a variety of requests. Expected to make what seems to be impossible and unusual happen.
• Maintain a network of service providers for efficient conduct in coordinating guest requirements.
• Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
• Manage the facilitation of guest requests relating to dining activities (both inside and outside of the hotel), shows, recreation, tours, transport, florists, doctors, dentists, child care and any other services that are not available at the hotel.
• Respond to queries positively.
• Develop guest preference records and guest history.
• Follow through all endorsements at the concierge and ensure completion.
• Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
• Be transparent and responsible on matters involving finances.
• Maintain absolute integrity and trustworthiness in the team.
• Promote and follow a safe work environment.
• Promote and lead a service-driven, results-driven work environment.
• Follow departmental SOPs (Standard Operating Procedures) including all safety policies.