Community Manager

GEN PLUS Group; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

GEN PLUS Group is seeking a Community Manager to be the voice and face of the brand online, building an engaged Saudi audience and protecting online reputation. You will create and execute engagement strategies across social media and forums, collaborate with Account Management, and deliver timely, high-quality content and customer service.

The role requires deep knowledge of Saudi culture, fluent English and Arabic copywriting, 5+ years in community management, and the ability to work

Qualifications

• Exceptional understanding of Saudi culture and excellent Arabic copywriting skills.
• Fluent in English.
• Minimum of 5 years of experience in community management for established brands.
• Strong knowledge of social media platforms, online forums, and community management tools.
• Creative thinking and problem-solving abilities.
• Customer-focused mindset and a passion for community building.
• Ability to work independently and as part of a team.

Responsibilities

• Develop and implement a comprehensive community engagement strategy.
• Develop strategies to grow the online community.
• Build and nurture an online community of passionate and engaged customers.
• Encourage discussions, answer questions, and engage with community members.
• Provide exceptional customer service.
• Monitor and moderate user-generated content and discussions to ensure adherence to community guidelines.
• Uphold brand values and compliance with social media policies.
• Be responsible for seamless collaboration with various teams involved in the creative process and social calendar delivery, and publishing.
• Track and analyse key community engagement metrics.
• Provide regular reports and insights to assess the impact of community efforts.
• Daily Social Media Listening+ competitors performance report
• End of campaign sentiment analysis reports

Skills

Arabic copywriting

English fluent

Community management

Social media tools

Analytical thinking

Job description

As a Community Manager, you will be the voice and face of the client's brand online, responsible for creating and maintaining a thriving and engaged online community. You will work closely with the Account Management team to develop and implement community engagement strategies across various social media platforms and online forums. Your goal will be to enhance the client's brand online reputation, foster meaningful interactions, and drive customer loyalty.

Key Responsibilities

Community Building

• Develop and implement a comprehensive community engagement strategy
• Develop strategies to grow the online community
• Build and nurture an online community of passionate and engaged customers
• Encourage discussions, answer questions, and engage with community members
• Provide exceptional customer service

Content Creation

• Creation of FAQs sheets and any other similar content about the brand that the team should follow
• Develop and maintain an editorial calendar for community content
• Collaborate with the account management team to align community content with overall marketing goals
• Schedule posts and ensure on-time/zero mistake delivery

Customer Support

• Address customer inquiries, feedback, and complaints in a timely and professional manner. Escalate in a timely manner when required.
• Act as a liaison between the community and relevant departments to resolve issues
• Deliver exceptional customer service consistently

Moderation and Compliance

• Monitor and moderate user-generated content and discussions to ensure adherence to community guidelines
• Uphold brand values and compliance with social media policies
• Be responsible for seamless collaboration with various teams involved in the creative process and social calendar delivery, and publishing

Analytics and Reporting

• Track and analyse key community engagement metrics
• Provide regular reports and insights to assess the impact of community efforts
• Daily Social Media Listening+ competitors performance report
• End of campaign sentiment analysis reports

Requirements

• Exceptional understanding of Saudi culture and excellent Arabic copywriting skills.
• Fluent in English
• Minimum of 5 years of experience in community management for established brands
• Strong knowledge of social media platforms, online forums, and community management tools
• Creative thinking and problem-solving abilities
• Customer-focused mindset and a passion for community building
• Ability to work independently and as part of a team