Cluster Sales Manager

IHG Hotels & Resorts; Saudi Arabia; On-site; SAR 150,000 - 230,000; Full time

Job summary

IHG Hotels & Resorts in Saudi Arabia is seeking a results-driven Sales professional to identify and convert new business opportunities for luxury and extended stay segments. You will analyse market trends, build long-term client relationships, and ensure seamless handover for service delivery.

The role requires 2–3 years in sales within a 5-star hotel, hospitality education, and proficiency with Opera Sales and Microsoft Office.

Qualifications

• Minimum 2–3 years sales experience in 5* hotel, cluster role preferred.
• Hospitality degree or equivalent; strong customer relations and problem-solving skills.
• Proficient in MS Office and Opera Sales; able to work independently in a busy environment.

Responsibilities

• Identify and develop potential clients in offline segments and add to sales pipeline.
• Promote all hotel products and services and conduct regular sales visits.
• Meet revenue targets and contribute to yield strategies for profitability.
• Provide after-sales service and escalate client feedback to management.

Skills

Market awareness

Self-confident

Customer relations

Time management

Problem solving

Teamwork

Independent worker

MS Office

Opera Sales

Cluster sales

Education

Hospitality degree

Equivalent qualification

Tools

Opera Sales

Microsoft Office

Job description

What is the job ?

The position is accountable for soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Conducts day-to-day activities related to sales with a focus on building long‑term, value‑based customer relationships that enable achievement of sales objectives. To analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.

Your day to day

• Identify and develop potential clients in specified offline segments and incorporate into Sales Pipelines
• Acquire thorough knowledge of respective accounts and their hospitality needs
• Promote all the hotel’s products and services
• Conduct regular / daily sales visits identifying new accounts
• Understand client requirements and ensure that the products and services offered correspond effectively to their request
• Provide after‑sales service recovery and ensure that all clients’ feedback are taken seriously and escalated to relevant top management if necessary
• Meet and exceed given Top‑line revenue objectives
• Achieve set revenue targets for respective segments
• Ensure cost effective sales activities are practices at all times
• Work to increasing hotel profitability implementing yielding strategy whenever is needed
• Ensure accurate and timely reporting on the market and competition analysis
• Ensure accurate and timely reporting in sales activities, sales pipelines and all other assigned reports and task
• Any other duties and responsibilities as and when directed by the HOD as deemed necessary, relevant and related to the scope of works

What we need from you

Minimum of 2‑3 years Sales experience in 5* Hotel property preferable in cluster role

• Self confident with strong market awareness
• Proactive and detailed
• Hospitality degree or equivalent
• Excellent customer relations, problem solving and time management skills
• Proficient knowledge of Microsoft Office and Opera Sales
• Proven ability to creating new business opportunities
• Assertive, professional and positive with a proven ability to develop in a team environment
• Must be able to work independently and maintain a positive attitude within a very busy environment
• Valid driver's license is preferred.

What do I driver this ?

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you the Room to be yourself. So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We are an equal opportunities employer.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job?