Client Advisor

SupportFinity™; Riyadh Region; On-site; SAR 112,000 - 225,000; Full time

Job summary

A leading luxury retail company is seeking a FENDI Ambassador in Riyadh Region to provide an elevated customer journey. Responsibilities include leading sales efforts, upselling products, and delivering outstanding customer service. Candidates should have 2+ years in luxury sales, a degree, and passion for fashion. Strong communication skills and fluency in English are essential, with additional languages being a plus.

Qualifications

• Minimum of 2 years’ experience in Fashion or Luxury sales.
• Passion for retail and knowledge of fashion trends.
• Friendly, patient, and self-reliant communication skills.

Responsibilities

• Lead individual sales and achieve performance targets.
• Engage in upselling and multiple selling across product categories.
• Provide outstanding service to clients based on company guidelines.

Skills

Fashion/Luxury sales experience

Excellent communication skills

Fluency in English

Education

Bachelor's Degree or equivalent

Job description

As a FENDI Ambassador in our Store you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.

Main Responsibilities

• Lead individual sales and achieve performance targets and KPIs
• Engage in upselling, cross selling and multiple selling for all product categories
• Grant an outstanding service to the clients in compliance with the company guidelines
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professionalism and human touch
• Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
• Support the store operations activities.

Profile

• 2+ years’ experience in Fashion/Luxury sales
• Bachelor’s Degree or equivalent is preferred
• Passion for retail and fashion trends
• Excellent communication skills, self-reliant, friendly and patient
• Organization, professionalism, self-confidence
• Fluent English, additional languages will be a plus.

About the company

Fendi

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