Client Account Manager

Sprinklr; Riyadh Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading technology firm is seeking a Client Account Manager in Riyadh to drive customer success and technical strategy. The role focuses on managing key service and contact center customers, advocating for customer needs, and overseeing their journey on Sprinklr's platform. Candidates should have a Bachelor's degree and 8+ years related experience, deep knowledge of contact center operations, and familiarity with major service platforms. This position emphasizes relationship-building and program management skills.

Benefits

Comprehensive benefits

Paid time off

Mentoring Program

Qualifications

• 8+ years in Customer Success, CCaaS, or CX consulting.
• Deep knowledge of contact center operations, metrics, and change management.
• Experience with major service platforms.

Responsibilities

• Build trusting relationships with senior stakeholders.
• Facilitate quarterly business reviews (QBRs) to showcase ROI.
• Deliver enablement programs, playbooks, and ROI dashboards.

Skills

Customer Success

Customer Experience consulting

Technical Acumen

Program Management

Education

Bachelor’s degree (MBA preferred)

Tools

Salesforce Service Cloud

NICE

Genesys

Zendesk

Job description

Overview

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Role Overview

The Client Account Manager owns the success and technical strategy for Sprinklr’s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr’s platform delivers maximum value. This is a customer-centric role focused on service delivery and success—not sales.

Key Responsibilities

• Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.
• Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.
• Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.
• Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).
• Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.
• Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.
• Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.
• Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.

Qualifications

• Bachelor’s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.
• Deep knowledge of contact center operations, metrics, and change management.
• Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).
• Strong technical acumen, program management skills, and regional experience; Arabic is a plus.

Additional Information

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem—growing enterprise complexity that separated brands from their customers. Our vision is to unify fragmented teams, tools and data, helping large organizations build deeper, more meaningful connections with the people they serve. We have four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Our goals are to:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next-generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform. Our Unified-CXM approach enables everyone to service, respond, sell, and market to customers on preferred channels.

We invest in our people: We offer comprehensive benefits, voluntary healthcare coverage where applicable, paid time off, and an open Mentoring Program to support growth.

EEO - Our philosophy: We are an equal-opportunity workplace and comply with applicable fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, age, disability, citizenship, or any other protected characteristic. Reasonable accommodations are available during the interview process. To request an accommodation, contact your recruitment coordinator or recruiter.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask for money, equipment, or unnecessary personal information during the interview process. We will never pay in Bitcoin or send emails from our executives. If you suspect a scam, do not engage and block the sender.