Chief Experience Architect

WEbook, Inc.; Riyadh; On-site; SAR 480,000 - 780,000; Full time

Job summary

webook, Inc. seeks a Vice President of Experience to lead the strategy and execution of exceptional customer experiences across all touchpoints.

This role drives innovation, aligns cross-functional teams, and enhances user satisfaction to position the company as a customer-centric digital leader. Responsibilities include strategic leadership, team management, and developing experience-related budgets, while championing voice-of-customer programs and Journey mapping across SaaS and ecommerce

Qualifications

• 10+ years in customer experience or related field.
• 5+ years of executive leadership managing cross-functional teams.
• Proven track record implementing experience excellence strategies in digital products.
• Experience with experience measurement tools and methodologies.
• Strong background in user research, journey mapping, and service design.
• Deep understanding of omni-channel digital platforms, SaaS and ecommerce.

Responsibilities

• Lead the overall customer experience strategy and vision across touchpoints.
• Drive experience transformation initiatives and align cross-functional teams.
• Build and maintain relationships with key stakeholders and budgets.
• Lead teams of designers, researchers, and journey specialists.
• Create unified experience framework and track KPIs across platforms.
• Collaborate with Product, Engineering, Marketing, and Operations.

Skills

Executive leadership

CX strategy

Cross-functional leadership

Stakeholder mgmt

Data analytics

User research

Journey mapping

Agile design thinking

Education

Bachelor's degree

Master's degree

Job description

webook, Inc. seeks a Vice President of Experience to lead the strategy and execution of exceptional customer experiences across all touchpoints.

This role drives innovation, aligns cross-functional teams, and enhances user satisfaction to position the company as a customer-centric digital leader. Responsibilities include strategic leadership, team management, and developing experience-related budgets, while championing voice-of-customer programs and Journey mapping across SaaS and ecommerce