Chief Concierge: VIP Guest Services Leader

Hilton; Makkah Region; On-site; SAR 80,000 - 140,000; Full time

Benefits offered by this job

Incredible travel perks

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Hilton is seeking an Assistant Chief Concierge to oversee the concierge desk operations, manage VIP services, and collaborate with other departments to fulfill special guest requests. You will lead a team to sustain the highest standards of service and hospitality, delivering memorable guest experiences that reflect Hilton’s light and warmth.

The role requires strong leadership, superb communication, and extensive knowledge of local attractions.

Qualifications

• Proven experience in a concierge or guest service role, ideally in a hotel setting.
• Strong leadership and team management skills, with the ability to train and motivate staff.
• In-depth knowledge of local attractions, dining, events, and activities.
• Exceptional communication and interpersonal skills, with the ability to handle high-pressure situations and guest requests.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Familiarity with hotel property management systems (PMS) and concierge systems is preferred.

Responsibilities

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes
• Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs

Skills

Leadership

Staff Training

Local Knowledge

Communication Skills

English Proficiency

Flexibility

PMS knowledge

Tools

PMS systems

Concierge systems

Job description

Hilton is seeking an Assistant Chief Concierge to oversee the concierge desk operations, manage VIP services, and collaborate with other departments to fulfill special guest requests. You will lead a team to sustain the highest standards of service and hospitality, delivering memorable guest experiences that reflect Hilton’s light and warmth.

The role requires strong leadership, superb communication, and extensive knowledge of local attractions.