Channel Team Lead

Amazon; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading e-commerce company in Jeddah seeks a Team Lead for its Delivery Center. The role involves overseeing shift operations, managing the delivery process, and ensuring optimal team performance. Candidates need a bachelor's degree and 1+ years of sales experience, along with strong leadership and communication skills. The company promotes an inclusive culture empowering employees to deliver excellent customer service.

Qualifications

• 1+ years of sales experience.
• Bachelor's degree required.

Responsibilities

• Defining and executing the delivery process from station to customer.
• Ensure bandwidth in the delivery team for peak times.
• Engage and motivate the delivery team.
• Continuously improve delivery process and performance.
• Analyze data reports to identify performance bottlenecks.
• Implement formal process controls and improvements.

Skills

Leadership capabilities

People management skills

Good communication skills

Analytical skills

Ability to work under pressure

Education

Bachelor's degree

Job description

Overview

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Role

We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.

Responsibilities

• Defining, building and executing the delivery process from delivery station to customer address
• Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management
• Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team
• Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work
• Analysis of the data reports to identify performance bottlenecks and improve performance
• Implement the formal process control and process improvement mechanisms such as Kaizen

A day in the life

• Strong leadership capabilities and people management skills - Ability to work under pressure situations
• Ability to work in ambiguous situations
• Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
• Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
• High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
• Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Basic Qualifications

• 1+ years of sales experience
• Bachelor's degree

Preferred Qualifications

• Bachelor's degree in management, business administration, economics, engineering, marketing

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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