Branch Manager (Logistics Operations)

JD.COM; Riyadh; On-site; SAR 187,000 - 263,000; Full time

Job summary

A leading e-commerce and technology company in Riyadh, Saudi Arabia, is seeking a Mid-Senior level Operations Manager to oversee branch logistics and optimize operations. The role involves developing annual business plans, managing teams, and ensuring compliance with local regulations. The ideal candidate will have a Bachelor's degree, 2+ years in operations management, and experience leading teams in a cross-border e-commerce context. This is a full-time position focused on improving supply chain efficiency.

Qualifications

• 2+ years in operations management with experience leading teams of 10+ people.
• Background in cross-border e-commerce or the Middle East market is advantageous.

Responsibilities

• Develop and implement annual business plans and budgets for the branch.
• Oversee day-to-day logistics activities ensuring accuracy and timeliness.
• Lead and manage branch teams providing training and staffing planning.
• Optimize labor allocation to improve operational efficiency.
• Ensure compliance with company policies and local regulations.
• Work closely with internal departments to drive continuous improvement.

Skills

Operations management

Team leadership

Cross-border e-commerce experience

Education

Bachelor's degree or above

Job description

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China’s largest retailer by revenue.

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.

Learn more about us: https://corporate.jd.com/

Job Description

• Develop and implement annual business plans and budgets for the branch, monitor key performance indicators such as on-time delivery performance, and ensure all operations meet company standards.
• Oversee day-to-day logistics activities including inbound and outbound processing, last-mile delivery, and returns, ensuring efficient, accurate, and timely execution.
• Lead and manage branch teams by providing training, coaching, performance evaluation, and staffing planning based on operational volume forecasts to ensure adequate workforce capacity.
• Optimize labor allocation and overall resource utilization to improve operational efficiency, while ensuring timely reporting of operational metrics and staff attendance.
• Ensure full compliance with company policies, safety requirements, and local regulations, address operational risks or emergencies promptly, and maintain constructive relationships with local authorities and community stakeholders.
• Work closely with HR, Finance, Fleet, Customer Service, and other internal departments to support smooth branch operations and drive continuous improvement initiatives.

Job Requirements

• Bachelor’s degree or above.
• 2+ years in operations management, with experience leading teams of 10+ people.
• Background in cross-border e-commerce or the Middle East market is advantageous.

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Supply Chain

Industries

• Transportation, Logistics, Supply Chain and Storage

Location

Riyadh, Saudi Arabia