Boutique Manager

Harry Winston, Inc.; Saudi Arabia; On-site; SAR 60,000 - 120,000; Full time

Job summary

Harry Winston, Inc. is seeking a Boutique Manager for the Saudi market to lead all salon operations, drive sales performance, and develop a high-performing team. The role focuses on delivering an exceptional luxury client experience while ensuring alignment with brand standards and compliance.

Fluent English is required, Arabic preferred, and a minimum of 2 years in leadership is expected. The successful candidate will manage client relationships, oversee CRM usage, and implement strategies to

Qualifications

• Bachelor's Degree preferred.
• 7–10 years in luxury retail, jewelry, watches, or premium environments.
• Minimum 2 years in a leadership position.
• Fluent English; Arabic preferred.
• Proficient in CRM, MS Office, and retail reporting tools.

Responsibilities

• Lead salon operations, sales performance, and team effectiveness.
• Develop client development activities and ensure brand standards.
• Monitor KPIs: sales, conversion, ATV, UPT, and client acquisition.
• Build VIP and High-Net-Worth client relationships and clienteling.
• Oversee CRM, recruitment, training, and performance reviews.

Skills

Leadership

Coaching & Development

Decision Making

Accountability

Team Leadership

Clienteling

Sales Management

Business Development

Customer Experience

Education

Bachelor's Degree

Tools

CRM systems

Microsoft Office

Retail reporting tools

Job description

Position: Boutique Manager - Saudis only

Job Purpose:

To lead and manage all Salon operations, sales performance, client development activities, and team effectiveness while ensuring the delivery of an exceptional luxury client experience and full compliance with brand standards. The sales Manager is accountable for achieving commercial objectives, developing high-performing teams, and ensuring operational excellence within the Salon.

Key Responsibilities:

Commercial Performance & Business Growth

• Achieve and exceed salon sales targets and profitability objectives.
• Develop and execute salon action plans to maximize business opportunities.
• Monitor sales performance, conversion rates, average transaction value, and client acquisition metrics.
• Identify market opportunities and implement strategies to drive business growth.
• Analyze performance reports and implement corrective actions when required.
• Ensure achievement of all salon commercial KPIs.

Client Experience & Client Development

• Build and maintain an organized and updated candidate database (Talent Pool).
• Ensure all candidate information is accurately documented in recruitment systems.
• Track recruitment activities and update status reports regularly.
• Support in improving candidate pipeline quality and availability.
• Ensure recruitment data is structured and accessible for future hiring needs.

Coordination Responsibilities

• Ensure exceptional luxury customer experience across all client touchpoints.
• Develop and maintain relationships with VIP and High-Net-Worth clients.
• Lead clienteling initiatives to increase retention and repeat business.
• Oversee CRM utilization and ensure accurate client database management.
• Support salon events, private appointments, and customer engagement activities.
• Promote a culture of hospitality and luxury service excellence.
• Develop and execute client acquisition and retention strategies to expand the salon client base

Team Leadership & People Management

• Lead, coach, and develop salon team members.
• Set individual objectives and monitor performance.
• Conduct regular coaching sessions and performance reviews.
• Support recruitment, onboarding, and training activities.
• Ensure succession planning and talent development within the salon .
• Foster a culture of accountability, collaboration, and excellence.

Salon Operations Management

• Ensure smooth daily salon operations.
• Monitor compliance with operational procedures and internal controls.
• Ensure salon presentation, visual merchandising, and housekeeping standards are maintained.
• Oversee inventory management and stock accuracy.
• Ensure adherence to opening and closing procedures.
• Maintain operational readiness at all times.

Compliance, Risk & Security

• Ensure compliance with company policies and brand standards.
• Safeguard company assets, inventory, and confidential information.
• Monitor operational risks and implement corrective actions.
• Ensure adherence to security procedures and audit requirements.
• Maintain a safe and secure working environment.

Reporting & Business Planning

• Prepare and review salon performance reports.
• Analyze sales trends and customer insights.
• Develop action plans to improve performance.
• Provide regular business updates to management.
• Support budgeting and forecasting activities.

Qualifications & Experience:

• Bachelor's Degree preferred.
• 7 - 10 years experience in luxury retail, jewelry, watches, or premium retail environments.
• Minimum 2 years in a leadership position.
• Strong commercial and people management experience.
• Fluent English; Arabic preferred.
• Proficiency in CRM systems, Microsoft Office, and retail reporting tools.

Competencies:

Leadership

• Team Leadership
• Coaching & Development
• Decision Making
• Accountability

Commercial

• Sales Management
• Business Development
• Clienteling
• Luxury Retail Excellence

Operational

• Retail Operations
• Inventory Management
• Compliance & Controls
• Performance Analysis

Working Relationships:

Internal

• Brand Manager
• Retail Team
• Operations Specialist
• Vault Coordinator
• HR & Finance

External

• Clients
• VIP Customers
• Mall Management
• Brand Representatives

Key Performance Indicators (KPIs)

Commercial

• Salon Sales Achievement (%)
• Sales Growth (%)
• Conversion Rate
• Average Transaction Value (ATV)
• Units Per Transaction (UPT)

Client Development

• New Client Acquisition
• CRM Data Completeness
• Repeat Client Rate
• VIP Client Retention
• Clienteling Activity Completion

Team Management

• Team Performance Achievement
• Employee Retention
• Training Completion
• Performance Review Completion

Operational Excellence

• Inventory Accuracy
• Audit Compliance Score
• Mystery Shopper Results
• Salon Standards Compliance

Customer Experience

• Customer Satisfaction Score
• Client Complaint Resolution
• Service Quality Compliance

Authority & Decision Making:

• Manage daily salon operations.
• Allocate resources and assign responsibilities.
• Recommend recruitment, promotion, and development actions.
• Approve operational decisions within delegated authority.
• Escalate pricing, discount, and exceptional business decisions according to company policy.

Key Challenges:

• Achieving ambitious commercial targets while maintaining luxury service standards.
• Managing high-value client relationships.
• Maintaining salon operational excellence and compliance.
• Developing and retaining high-performing talent.
• Balancing sales growth with brand image and customer experience.