Boutique Manager

OMEGA SA; Jeddah; On-site; SAR 250,000 - 520,000; Full time

Job summary

OMEGA SA in Jeddah seeks a Boutique Manager to lead the OMEGA Boutique in delivering exceptional luxury service, driving sales, and safeguarding brand heritage. You will manage a high-performing team, oversee boutique operations, CRM, and client events, while ensuring impeccable presentation and inventory accuracy.

The role emphasizes strategic leadership, recruiting and mentoring talent, building long-term VIP relationships, and maintaining strict compliance with brand standards in a fast-paced

Qualifications

• Bachelor's degree in business, marketing, or related field.
• Minimum 5 years luxury retail experience.
• Minimum 2 years boutique management experience.

Responsibilities

• Lead boutique operations and team performance.
• Achieve and exceed sales targets and KPIs.
• Develop long-term client relationships and clienteling.

Skills

People leadership

Clienteling

Coaching

Performance management

Luxury retail

CRM mastery

Team building

Education

Bachelor's Degree in Business

Tools

CRM systems

Retail systems

Microsoft Office

Job description

To lead the OMEGA Boutique in achieving excellence in customer experience, sales performance, and brand representation. The Boutique Manager is responsible for driving business growth, leading a high-performing team, developing long-term client relationships, ensuring operational excellence, and maintaining the prestige, heritage, and exclusivity associated with OMEGA.

Key Responsibilities

1. Sales & Business Performance

• Achieve and exceed boutique sales targets, KPIs, and profitability objectives.
• Maximize conversion rate, average transaction value (ATV), and units per transaction (UPT).
• Analyze sales reports, customer insights, and market trends to identify business opportunities.
• Develop and execute boutique action plans to drive sustainable growth.
• Monitor team performance and implement corrective actions when required.
• Ensure achievement of all commercial objectives and business targets.

2. Client Experience & Client Development

• Ensure exceptional luxury customer experience across all client touchpoints.
• Promote OMEGA's heritage, innovation, craftsmanship, and storytelling standards.
• Develop and maintain relationships with VIP and high-value clients.
• Lead clienteling initiatives to strengthen loyalty and increase repeat business.
• Oversee CRM utilization and ensure accurate client database management.
• Ensure proper after-sales follow-up and customer satisfaction.
• Support private appointments, client events, and customer engagement activities.
• Lead, coach, motivate, and develop the boutique team.
• Conduct regular performance reviews, coaching sessions, and development discussions.
• Ensure a culture of luxury service, accountability, and operational excellence.
• Support recruitment, onboarding, succession planning, and talent development activities.
• Build a high-performing and collaborative team environment.
• Set individual objectives and monitor performance achievement.
• Oversee daily boutique operations including inventory management, cash handling, POS transactions, and reporting.
• Ensure compliance with company policies, security procedures, and brand standards.
• Monitor stock levels, transfers, replenishments, and inventory accuracy.
• Ensure accurate reporting and timely completion of administrative requirements.
• Guarantee compliance with boutique operating hours and team scheduling.
• Ensure the security of boutique assets, products, and confidential information.
• Resolve operational and maintenance issues in a timely manner.
• Maintain operational readiness and boutique excellence at all times.

5. Visual Merchandising & Brand Standards

• Ensure flawless execution of OMEGA visual merchandising guidelines.
• Maintain boutique presentation, cleanliness, and luxury atmosphere.
• Support product launches, marketing initiatives, and brand activations.
• Collaborate with Marketing and Visual Merchandising teams to maximize brand visibility.
• Ensure all boutique displays consistently reflect OMEGA global standards.

6. Reporting & Business Planning

• Prepare and review boutique performance reports.
• Analyze sales trends and customer insights.
• Develop improvement initiatives and action plans.
• Provide regular business updates to management.
• Support budgeting, forecasting, and business planning activities.

Key Performance Indicators (KPIs)

Commercial Performance

• Conversion Rate
• Average Transaction Value (ATV)
• Units Per Transaction (UPT)

Client Development

• New Client Acquisition
• Repeat Client Rate
• VIP Client Retention
• Clienteling Activity Completion

Team Management

• Team Performance Achievement
• Employee Retention
• Training Completion
• Performance Review Completion

Operational Excellence

• Inventory Accuracy
• Audit Compliance Score
• Reporting Accuracy

Customer Experience

• Customer Satisfaction Score
• Mystery Shopper Results
• Service Quality Compliance

Authority & Decision Making

• Manage daily boutique operations and team activities.
• Allocate responsibilities and resources within the boutique.
• Recommend recruitment, promotion, and development actions.
• Approve operational decisions within delegated authority.
• Escalate exceptional commercial decisions according to company policy.
• Lead corrective actions related to sales, operations, and customer experience.

Qualifications & Experience

• Bachelor's Degree in Business, Marketing, Management, or related field preferred.
• Minimum 5 years of luxury retail experience.
• Minimum 2 years in boutique, store, or retail management.
• Experience within watches, jewelry, luxury fashion, or premium retail is preferred.
• Strong leadership, coaching, and people management skills.
• Strong understanding of luxury clientele, CRM, and clienteling.
• Experience using retail systems and Microsoft Office applications.
• Fluent in English; Arabic preferred.
• Coaching & Development
• Decision Making
• Accountability
• Performance Management
• Business Development
• Clienteling
• Luxury Retail Excellence
• Customer Relationship Management
• Retail Operations
• Inventory Management
• Compliance & Controls
• Business Reporting
• Performance Analysis

Working Relationships

Internal

• Retail Manager
• Brand Manager
• Marketing Team
• Finance Team
• HR Team

External

• Clients
• VIP Customers
• Mall Management
• Brand Representatives
• Service Providers
• Achieving ambitious commercial targets while maintaining luxury service standards.
• Developing and retaining long-term relationships with high-value clients.
• Balancing business growth with brand image and exclusivity.
• Leading a high-performing team in a competitive luxury retail environment.
• Maintaining operational excellence, inventory accuracy, and compliance standards.