Boutique Manager

Montblanc; Jeddah; On-site; SAR 180,000 - 300,000; Full time

Job summary

Montblanc in Jeddah seeks a Boutique Manager to drive sales, profitability, and strategic objectives within a luxury retail environment. You will lead a team, manage VIP clients including Royals and collectors, and ensure premier service and precise stock and reporting practices while upholding Montblanc procedures.

Responsibilities include coaching staff, coordinating with the Retail Director on marketing and merchandising, and maintaining optimal boutique displays and security standards.

Qualifications

• Experience leading a luxury boutique team.
• Strong sales and KPI analysis.
• VIP client relationship management.
• Stock and operations oversight.
• Knowledge of Montblanc/Richemont retail procedures.
• Fluent English; Arabic advantageous.

Responsibilities

• Maximize turnover and profitability of the boutique.
• Sales generated inside the boutique.
• Sales generated outside the boutique (VIP presentations).
• Discount management and expense control.
• Perform performance analysis, KPI development and SWOT reviews.
• Direct contact with Royals and Collectors; implement CRM programs.
• Train and coach boutique staff; recruit and integrate new Sales Associates.
• Oversee boutique stock management (replenishment, rotation, inventory) and reports.
• Ensure implementation of security concepts and adherence to procedures.
• Coordinate with Retail Director on objectives, marketing activities, and merchandising.
• Ensure excellence at POS and compliance with display guidelines.
• Monitor self-learning progress of the team.

Job description

MAIN PURPOSE

The Boutique Manager is responsible to develop and maximize the performance of the boutique through achievement of sales, profit and strategic objectives.

Key Responsibilities

Sales

Maximize turnover and profitability development of the boutique.

• Sales generated inside the boutique.
• Sales generated outside the boutique (presentations made in palaces and to VIP clients).
• Discount management: Control of discount and general expenses in the boutique.
• Performance analysis, KPI development and SWOT analysis of the boutique.

Customer Focus b Service

• Direct contact with Royals and Collectors.
• Implementation of customer relationship programs with boutique teams.
• Improvement of database registration (quantity and quality).
• Professional Customer Service/ After Sales Service execution in boutique.

Team Management Leadership

• Set KPl's b targets for team
• Personal development b talent management
• Motivation of the team
• Monitoring and appraisal of team
• Integration and training of new Sales Associates in the field
• Support Retail Director in recruitment process of new team members

Operations And Administration

• Main contact for all requests related to the boutique.
• Strict adherence to the Richemont b Montblanc specific Retail Procedures.
• Optimising stock management in boutiques (replenishment, rotation, inventory).
• Proper execution and timely delivery of boutique reports.
• Proper maintenance in the boutique.
• Implementation of security concept.
• Execution of promotion and incentives on boutique level.

The Boutique Manager Ensures

With Retail Director

• Definition of objectives for the boutique.
• Definition, support and realizations of marketing activities (commercial).
• Develop a merchandising concept.

In coordination with Visibility Manager

• Excellence at POS at any time and control of quality of displays.
• Adhesion to appropriate display and product guidelines at all times.

In coordination with Sales Trainer

• Coaching of the boutique teams.
• Monitor self-learning progress of team.