Bell Captain

Raffles Hotels & Resorts; Ḥail Province; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hotel brand in Saudi Arabia is seeking a committed Bell Services Supervisor who will ensure exceptional guest arrivals and departures while leading a team of Bell Attendants and Doormen. The ideal candidate must have 3–5 years of experience in a luxury hotel environment and possess strong leadership skills to maintain high standards of service. This role requires excellent communication skills and a proactive approach to managing guest experiences in a high-end setting. Flexibility to work shifts is a must.

Qualifications

• Minimum 3–5 years of experience in Bell Services or Front Office within a luxury five-star environment.
• Previous supervisory or leadership experience required.

Responsibilities

• Oversee all guest arrival, departure, and in-house movement experiences.
• Lead, coach, and supervise Bell Attendants, Doormen, and related staff.
• Coordinate closely with Front Desk, Concierge, Guest Relations, and Security.
• Oversee special arrangements for VIPs and groups.
• Ensure compliance with safety and communication standards.

Skills

Leadership

Guest service

Multitasking

Communication

Fluency in English

Education

Diploma or degree in Hospitality Management

Job description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts with 361 rooms and 11 dining concepts, including an overwater restaurant and spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination, blending Raffles’ legendary graciousness with Red Sea Global’s sustainability ethos.

Job Description

Key Responsibilities

• Guest arrival and departure excellence: Oversee all guest arrival, departure, and in-house movement experiences, ensuring warmth, efficiency, and elegance.
• Team leadership & supervision: Lead, coach, and supervise Bell Attendants, Doormen, and related staff, conduct daily briefings, enforce staffing levels, and provide on‑job training.
• Operational control & coordination: Coordinate closely with Front Desk, Concierge, Guest Relations, Valet, and Security to ensure seamless operations; monitor luggage storage, track systems, and maintain cleanliness.
• VIP, events & special handling: Oversee special arrangements for VIPs, groups, long‑stay guests, and special events; support service recovery.
• Standards, safety & compliance: Uphold grooming, etiquette, communication standards; ensure compliance with safety, security, and luggage handling procedures; maintain equipment.

Qualifications & Experience

• Minimum 3–5 years of experience in Bell Services or Front Office within a luxury five‑star environment.
• Previous supervisory or leadership experience required.
• Diploma or degree in Hospitality Management is an advantage.

Skills & Competencies

• Strong leadership and team management skills.
• Exceptional guest service and interpersonal abilities.
• High level of organization and attention to detail.
• Ability to multitask and remain composed during peak operations.
• Effective communication and coordination skills.
• Fluency in English required; additional languages highly desirable.

Personal Attributes

• Polished, confident, professional presence.
• Proactive, gracious, service‑oriented mindset.
• Physically fit to support operational duties when required.
• Flexible to work shifts, including weekends and holidays.
• Trustworthy, discreet, dependable.

Additional Information

• Understanding of ultra‑luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control during pre‑opening stages.
• Experience in pre‑opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with luxury standards.